General Manager

General Manager (Operations & Business Performance)

Company: Work Generations
Location: In-House / Office Based
Working Hours: 4:00 PM – 12:00 AM
Job Type: Full-time

Role Overview

Work Generations is seeking a highly experienced General Manager to lead end-to-end business operations, ensure cross-department alignment, and drive overall company performance.

This role requires a hands-on leader who can manage teams across Business Development, Operations, HR, Accounts and Technical departments, while implementing systems, KPIs, and processes to scale the organization efficiently.

Core Responsibilities

1. Operations Management

• Oversee daily business operations and ensure smooth workflow across all departments
• Develop and implement standard operating procedures (SOPs)
• Identify inefficiencies and optimize processes for better productivity

2. Team Leadership & Performance

• Manage department heads and team leads
• Set KPIs, targets, and performance benchmarks
• Conduct regular performance reviews and reporting
• Build a culture of accountability and high performance

3. Business Coordination

• Ensure alignment between Sales, Upwork Bidding Team, Marketing, and Technical Teams
• Monitor project flow from client acquisition to delivery
• Resolve internal bottlenecks and operational challenges

4. Strategy & Growth Support

• Assist leadership in executing business growth strategies
• Track revenue performance, team output, and operational metrics
• Provide insights for improving profitability and scalability

5. Reporting & Management

• Prepare and present weekly/monthly performance reports
• Track KPIs, team productivity, and project success rates
• Report directly to CEO / Directors

Requirements

• 6+ years experience in General Manager / Operations Manager role
• Strong experience managing multi-department teams
• Proven ability to implement systems, KPIs, and workflows
• Excellent leadership, problem-solving, and decision-making skills
• Strong command of English communication (written & verbal)
• Ability to work in a fast-paced, target-driven environment

Preferred Qualifications

• Experience in IT services / Digital Agency / Software House
• Familiarity with platforms like Upwork, CRM tools, project management tools
• MBA or relevant business/management qualification

KPIs for This Role

• Team productivity & efficiency
• Project delivery timelines
• Revenue growth & client retention
• Process improvement implementation
• Department performance alignment

Job Type: Full-time

Work Location: In person