General Manager - Operations

General Manager (Operations)

Company: Infinite Group – Retail Interiors
Location: Coimbatore
Department: Operations
Reports To: Managing Director / CEO

Role Overview

The General Manager – Operations will be responsible for end-to-end execution of retail interior projects, ensuring smooth workflow from feasibility study to final inspection. The role demands strong leadership, cross-functional coordination, and expertise in project management, production, procurement, quality, and installation.

Key Responsibilities

• Feasibility Study & Planning
• Review client requirements, drawings, and details for project feasibility.
• Coordinate with Sales, Design, and Finance teams to prepare project estimates and timelines.
• Approve quotations and project budgets.
• Procurement & Resource Management
• Oversee preparation of BOQ/BOM and material indenting.
• Authorize purchase orders for raw materials and project requirements.
• Ensure timely vendor sourcing, negotiation, and purchase entry in alignment with company policies.
• Monitor GRN (Goods Received Note) and inventory levels.
• Production & Execution
• Supervise in-house production processes (metal, carpentry, signage, painting, polishing).
• Manage outsourcing activities (laser cutting, router, coating processes).
• Approve detailed shop drawings before production.
• Ensure quality checks at each stage of production and assembly.
• Logistics & Installation
• Oversee dispatch and logistics planning.
• Ensure timely delivery and installation of fixtures at client sites.
• Coordinate with project teams for smooth execution on-site.
• Quality Assurance & Inspection
• Implement quality standards across production and installation stages.
• Conduct final inspections and ensure adherence to client specifications.
• Address and resolve issues related to defects, delays, or client escalations.
• Team Leadership & Stakeholder Management
• Lead cross-functional teams (sales, design, purchase, production, quality, installation).
• Foster strong vendor and client relationships.
• Drive operational excellence and continuous process improvements.

Key Skills & Competencies

• Strong knowledge of retail interiors, fixtures, signage, and fit-out execution.
• Expertise in production planning, procurement, and project management.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage multiple projects under tight deadlines.
• Strong analytical, problem-solving, and decision-making abilities.

Qualifications & Experience

• Bachelor’s degree in Engineering / Interior Design / Project Management (MBA preferred).
• 5 to 7 years of experience in operations management within retail interiors, furniture, or construction industry.
• Proven track record of handling large-scale projects from planning to inspection.

Job Types: Full-time, Permanent

Pay: ₹20,719.51 - ₹95,062.51 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person