General Trade Sales Coordinator

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

The Sales Coordinator supports the sales team by managing sales operations, processing claims, analyzing performance data, and tracking KPIs. The role requires strong analytical skills, attention to detail, and proficiency in Excel and PowerPoint to generate reports and presentations that support business decisions.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

1. Sales Operations & Coordination

• Provide administrative and operational support to the sales team.
• Coordinate between sales, finance, and supply chain for smooth order processing.
• Maintain accurate sales records and documentation.
• Follow up on pending orders, deliveries, and customer requirements.

2. Sales Claims Processing

• Process and validate trade claims, promotions, and customer deductions.
• Coordinate with finance for timely claim settlement.
• Maintain claim trackers and ensure proper documentation.
• Identify discrepancies and resolve claim-related issues with stakeholders.

3. Sales Data Analysis

• Collect, consolidate, and analyze sales data (daily/weekly/monthly).
• Prepare sales performance reports by territory, channel, and salesperson.
• Analyze trends, growth, target achievement, and gaps.
• Provide insights to improve sales performance.

4. KPI Tracking & Reporting

• Develop and maintain sales KPI trackers (target vs achievement, productivity, distribution, coverage, etc.).
• Monitor key performance indicators and highlight deviations.
• Share regular performance dashboards with management.
• Support sales review meetings with accurate data and presentations.

5. Reporting & Presentations

• Prepare PowerPoint presentations for monthly business reviews.
• Create dashboards and reports using advanced Excel functions (Pivot Tables, VLOOKUP/XLOOKUP, formulas, charts).
• Ensure data accuracy and timely reporting.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Bachelor’s degree in business administration, Marketing, or related field.
• 2–4 years of experience in sales coordination or sales support (FMCG preferred).

Skills

• Strong analytical and numerical skills.
• Advanced proficiency in Microsoft Excel (Pivot Tables, formulas, dashboards).
• Good knowledge of PowerPoint for business presentations.
• Strong communication and coordination skills.
• Detail-oriented with good time management skills.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.