Global Product Customer Support [US Shift]

Location: Bangalore, India

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as the business decision management software. We have a track record of over 30 years in delivering superior software solutions to more than 400 financial services organizations. The Sapiens team of approximately 2,500 professionals operates through our fully-owned subsidiaries.

Click the following link to learn more about Sapiens India

https://www.youtube.com/watch?v=VK66N3y8-ck

Job Description

Main duties include:

• Responsibility for providing solutions/workarounds to customer’s problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
• Supporting customers from a wide range of countries.
• Providing product and installation consultancy, remotely or onsite.
• Willingness to work beyond working hours when required.
  
  

Requirements

• Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.
• Excellent written and verbal English skills
• 2-4 years of Experience with support for enterprise application systems/big and complicated systems.
• Ability to work under pressure and provide solutions within the application itself and in the technical environment
• High computer technical skills – knowledge of operating systems & databases (advantages) with the ability to understanding applications logs.
  
  

Advantages

• SQL knowledge
• Experience working with financial banking systems
• Web Servers knowledge
• Please note : All work is conducted in English.