Global Specialist - Commercial Excellence & Process Governance

Job Description

This role is accountable for process documentation, governance, commercial excellence and project governance within DP World's Freight Forwarding global sales organization, with a strong focus on commercial technology. The position ensures that sales operational standards are defined, reviewed and existing processes are improved. The individual initiates and monitors system changes and improvements in close collaboration with the FF commercial team. The role drives initiatives to enhance commercial tool utilization, translating user feedback into actionable developments, and ensures that processes are clearly defined, approved, documented, communicated, and continuously improved across the global network.

Key Accountabilities

• Defines operational standards for commercial technology in collaboration with key commercial stakeholders.
• Lead documentation, governance, and compliance for global Freight Forwarding sales processes, with a strong focus on commercial technology.
• Maintain and administer the sales process repository, ensuring accuracy and alignment with approvals.
• Prepare checklists for process audits, GEMBA walks, and compliance checks to ensure adherence.
• Propose continuous improvement initiatives to strengthen governance and compliance.
• Ensure all updated guidelines, structures, and process documents.
• Align governance and compliance standards with all regional sales organizations.
• Support performance management activities based on global sales KPIs and the Sales Mantra.
• Contribute to management reporting and presentations for senior stakeholders.
• Collaborate closely with peers, cross functional teams (Technology, Product, Procurement), and regional stakeholders.
• Ensure full adherence to DP World's Code of Conduct, Safety, and Ethics policies.

Qualifications, Experience and Skills

• Bachelor's degree in business, Freight Forwarding, or related field.
• 3 5 years in sales operations, governance, compliance, or process management (freight forwarding/logistics mandatory).
• Experience in process documentation, audits, and compliance frameworks.
• Proven ability to collaborate with regional and cross functional stakeholders.
• Strong organizational and process analysis skills.
• Audit, governance, and compliance expertise.
• Data driven and technology savvy.
• Excellent communication skills for training and documentation delivery.
• Familiar with performance management frameworks and KPIs.

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end to end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW