GM Operations & Maintenance

General Manager – Operations & Maintenance is responsible for strategic leadership and day-to-day oversight of all operational and maintenance functions for One Network’s deployed systems. This role ensures 24/7 service delivery, operational excellence, resource optimization, and adherence to standards across technology and infrastructure domains, including ITS, OFC networks, data centers, power, field services, and project support teams.

GM O&M provides leadership, governance, and coordination across multiple teams and stakeholders to deliver reliable systems, meet SLAs, and support organizational growth.

Key Responsibilities1. Strategic Operational Leadership

• Lead and manage the end-to-end operations & maintenance function for all deployed solutions (smart tolling, ITS, OFC & connectivity networks, server operations, power infrastructure).
• Develop and implement O&M strategies, policies, KPIs, and SOPs aligned with organizational goals.
• Ensure operational resilience and availability of systems through robust planning and execution.

2. Governance, Standards & Compliance

• Ensure compliance with industry best practices, regulatory standards, and internal policies.
• Maintain operational governance frameworks, quality metrics, audits, and reporting.
• Ensure consistent update and improvement of SOPs, disaster recovery plans, and risk mitigation strategies.

3. Team Leadership & Capability Building

• Lead, mentor, and develop multidisciplinary teams including IT Ops, Field Technicians, DM IT Ops, MRTs, and support functions.
• Build high-performance capabilities through training, performance evaluations, and succession planning.
• Design organization structure and role frameworks to optimize resource utilization and performance outcomes.

4. Preventive Maintenance & Continuous Improvement

• Oversee the development and execution of preventive maintenance schedules for technology systems, infrastructure assets, and field equipment.
• Ensure operational performance reviews, fault trending, RCA (Root Cause Analysis), and corrective action plans.
• Drive continuous improvement initiatives to reduce downtime and improve efficiency.

5. Field Operations & Stakeholder Coordination

• Provide leadership for 24/7 field operations across toll plazas, communication networks, and critical infrastructure sites.
• Coordinate closely with project management (PMT), technical teams, vendors, and external partners to facilitate seamless operations.
• Lead cross-functional engagement with internal stakeholders to anticipate and resolve operational challenges.

6. Budgeting & Resource Management

• Develop and manage O&M budgets, resource forecasts, and cost control measures.
• Ensure procurement, inventory, and availability of tools, spares, equipment, and PPE as per operational requirements.
• Optimize operational cost while maintaining high service quality and performance.

7. Reporting & Performance Management

• Establish robust monitoring and reporting mechanisms for service levels, performance metrics, KPIs, and SLAs.
• Provide regular operational dashboards and executive reports to senior leadership.
• Drive accountability through structured performance management processes.

Qualification & Experience

• Bachelor’s or Master’s degree in Engineering (Electrical, Electronics, IT/Computer), Telecommunications, or related technical field.
• 12+ years of progressive experience in operations, maintenance, or service delivery functions.
• 5+ years in a leadership or senior management role, ideally in IT/Tech/Infrastructure environments.
• Experience supporting mission-critical systems, network operations, or large-scale infrastructure projects (e.g., transport, smart city, telecom).

Skills & Competencies

• Strong leadership and people management skills.
• Excellent strategic planning and analytical capabilities.
• Deep understanding of operations management, preventive maintenance, and infrastructure technologies (ITS, networks, power, data centers).
• Superior communication, stakeholder management, and negotiation skills.
• Ability to handle high-pressure environments, critical decision-making, and incident response.
• Proficiency in KPIs, Dashboards, Performance Metrics, and continuous improvement methodologies.

Job Type: Full-time

Pay: Rs200,000.00 - Rs250,000.00 per month

Work Location: In person