Gold Standard Presenter- Client Experience & Sales Operations Assistant

Role Description

Performance Kitchens & Home is a 50-year luxury kitchen, bathroom, and home design and remodeling firm known for delivering a refined, relationship-driven client experience.

We are seeking a polished and service-oriented Client Experience & Sales Operations Assistant to support the Chief Design Officer and Chief Creative Partner while serving as a professional, client-facing presence in our Philadelphia showroom.

This full-time, on-site role blends client care, showroom presentation, CRM support, administrative coordination, and structured office support. The ideal candidate has a strong customer service background, solid organizational skills, and the ability to follow established systems and processes with consistency and reliability.

Design experience is not required. Foundational design training and exposure to our design and project workflow will be provided as part of the role.

Key Responsibilities

Management & Administrative Support

Provide administrative support to the Chief Design Officer and Chief Creative Partner

Assist with scheduling, meeting coordination, and preparation of materials

Maintain organized documentation and internal communications

Track assigned follow-up items and project notes

Client Experience & Presentation

Serve as a PK Gold Standard Presenter, representing the brand with professionalism, warmth, and consistency

Welcome and guide clients through showroom visits, ensuring a refined and welcoming experience

Assist in presenting design concepts and outlining next steps

Communicate timelines and expectations clearly

Support ongoing client follow-up and relationship management

CRM & Sales Support

Maintain and update client information in the CRM system

Track leads, proposals, and follow-up tasks

Maintain organized digital records and documentation

Assist with proposal preparation and internal file management

Sales & Operational Support

Assist with ordering documentation and project file organization

Participate in site visits to support measurements, documentation, and note-taking, training provided

Support preparation for site visits, training provided

Help maintain structured workflows and office organization

Client Communication & Social Media Support

Draft and send professional client text messages and follow-up communications as directed

Maintain timely and courteous communication via phone, text, and email

Assist with capturing showroom and project content

Support posting and engagement across company social media platforms while maintaining brand tone

Professional Development

Training provided in design processes and showroom presentation

Exposure to project coordination and sales workflow

Opportunity for growth within the organization based on performance

Ideal Background

1–3 years in customer service, hospitality, retail, or administrative support

Strong organizational skills and attention to detail

Clear, personable written and verbal communication skills

Upbeat, positive, and naturally people-oriented

Comfortable interacting with discerning clients

Reliable, punctual, and professional

Comfortable working within structured systems

Experience using a CRM or database platform preferred

Familiarity with social media platforms and content posting

Calm, professional, and emotionally steady

Coachable and eager to learn

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Work from home

Work Location: In person