GPS CoE Lead

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of GPS CoE Lead

Business: CIB Banking Transformation & Performance

Role Purpose:

• Within the CIB (Corporate and Institutional Banking) COO, the CIB Banking Transformation & Performance (T&P) team facilitates the execution of large-scale Change-the-Bank (CTB) programmes across CIB. These diverse teams drive the implementation of Global Strategic Programmes, collaborating with cross-functional teams to ensure deliverables are timely, within budget, and achieve the intended benefits.
• As HSBC transitions to the Value Streams & Enablers delivery model, it is crucial for transformational programme teams to adopt an aligned operating model that supports agile delivery. Implementing Value Streams and Future State Architecture (FSA) will enhance execution, delivery speed, efficiency, and the scalability of digital solutions.
• The implementation of Value Streams and FSAs necessitates operating model enhancements and significant changes to embed agile methodologies. This includes co-locating cross-functional teams across business, operations, and technology; developing and scaling Product Owners; transitioning teams to align with the Agile Framework; and upskilling teams for greater flexibility.
• GPS ( Global Payment Solutions ) is a vital component of HSBC's global leadership in transaction banking, leveraging its robust international network to bridge east and west. Serving large corporate and mid-market companies, along with business banking clients in over 50 markets worldwide, GPS is pivotal in facilitating seamless payments across borders. GPS business is uniquely equipped to facilitate cross-border payments, navigating currencies and regulations efficiently, supported by dedicated local and regional teams. Our proficiency in this domain is frequently recognised with numerous global, regional, and national awards. It stands as a key priority and investment area for HSBC, underscoring its strategic importance in driving the bank's growth and innovation agenda
• The role holder will play a pivotal role in advancing our GPS business. As part of CIB Transformation and Performance, you will directly influence the future of GPS by helping them execute their strategic initiatives. This position offers the opportunity to develop as a world-class professional, acquiring technical skills and expertise while shaping the evolution of GPS. Your contributions will enable GPS to adapt to industry changes and lead transformation efforts, significantly impacting business growth and success. Join a team that actively drives change and leads the transformation of transaction banking globally.

Principal responsibilities

• Collaborate with Global Payment Solutions (GPS) to develop and incorporate product owner capability within the CoE. Understand capability/Talent gap in CoE to ensure that the capability is designed and built to support the CoE.
• Establish and nurture GPS transformation teams within the CoE, ensuring they are equipped with the necessary skills and resources to drive change effectively. Provide leadership and support to foster innovation and adaptability in response to evolving business needs.
• Lead all GPS change teams operating across various CoE sites. Ensure alignment with strategic objectives, promote cross-site collaboration, and facilitate the sharing of best practices to enhance overall performance and efficiency.
• Design and implement talent development programmes to enhance skills within the Centre of Excellence (CoE), promoting continuous learning and sharing of best practices.
• Evaluate the current operational landscape and skill capabilities within HSBC and externally, using this insight to improve staff skills, recruit necessary talent, and establish new teams or capabilities as needed.
• Facilitate the transition from traditional waterfall methodologies to agile practices through training, coaching, and guidance to integrate these into team workflows.
• Cultivate a performance management culture to enhance performance, effectively managing underperformers.
• Oversee and ensure robust governance and control frameworks within the CoE, ensuring appropriate SLAs are in place.
• Actively participate in and contribute to key CoE-level initiatives. Leverage insights and expertise to support strategic projects, drive continuous improvement, and ensure the CoE remains at the forefront of industry innovation and excellence

Leadership & Teamwork:

• Establish strong working relationships across CIB T&P management teams, GPS VS ( Value Stream ) and SVS ( Sub Value Stream ) leads and broader regional CIB Banking operations network, Global Functions, and GCOO ( Group Chief Operating Office ) .
• Collaborate with key stakeholders, including CIB COO Pillar Heads and Leadership Team, Value Stream Business Outcomes Leads, Operations Leads, Head of Global Operations, Head of Operations Delivery and Strategy, GPS change leadership, Product team, and other key stakeholders.
• Demonstrate strong leadership, stakeholder management, and influencing skills up to board-level executives, with exceptional interpersonal and communication abilities to engage effectively and confidently at all levels.
• Exhibit exceptional interpersonal and management skills, with experience in establishing and managing diverse projects across multiple work streams and stakeholders of varying levels, cultures, and operating models.
• Advocate for challenging the status quo, seeking to enhance ways of working with a forward-thinking mindset, aligned with the Group’s values and strategy.
• Exemplify a positive work culture based on respect for individuals, integrity of actions, creativity, and collaboration, leading to increased productivity.
• Cultivate a culture of continuous improvement, innovation, and collaboration within the CoE
• Demonstrate proven ability in developing and managing high-performing teams with a clear vision, focusing on people development and building resilient teams.
• Develop and mentor team members, ensuring their professional growth and alignment with organisational goals

• Thorough understanding of HSBC Group structures, values, behaviours, processes, and objectives.
• Strong knowledge and understanding of external environment within country (regulatory, political, economic and market).
• Previous experience in GPS products and Digital Change Delivery would be preferred.
• Outstanding relationship management, interpersonal, communication skills; the ability to negotiate and influence across networks of matrixed stakeholders to manage toward Future of Workforce.
• Experience of operating in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
• Ability to drive change forward with pace, whilst setting and managing realistic expectations, often requiring critical upfront challenge.
• Demonstrated knowledge of technology development and infrastructure and how this can be used to meet business needs.
• Outstanding prioritisation and control skills, with ability to critically review and acknowledge when and how to re-prioritise, mitigate, or escalate.
• Well-developed knowledge of operational, non-financial risk and control framework management.
• Ability to manage and mitigate operational risk effectively, balancing the growth agenda with managing risk.
• Extensive organisational and planning skills in order to cope with multiple large-scale responsibilities.
• Evidence of effective execution of goals and delivery of clear results.
• To have held a senior country/regional/global leadership position within CIB and ideally to have experience in operational, transformational, and non-financial risk management.
• Knowledge of the changing regulatory environment especially in the financial services sector.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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