Grievance Exeutive

Job Summary:

We are seeking a dynamic and empathetic Grievance Officer to serve as the primary liaison between management and employees. The ideal candidate will possess the ability to motivate staff, address grievances effectively, and enforce company policies to ensure a harmonious and productive work environment.

Key Responsibilities:

• Employee Engagement & Motivation:
• Conduct regular meetings with employees to understand their concerns and provide guidance.
• Implement motivational strategies to encourage consistent attendance and job performance.
• Grievance Handling:
• Receive, document, and address employee complaints in a timely and confidential manner.
• Investigate grievances thoroughly and recommend appropriate resolutions.
• Policy Enforcement:
• Ensure employees adhere to company policies and procedures.
• Take corrective actions when necessary, balancing firmness with empathy.
• Communication:
• Serve as a communication bridge between employees and management.
• Provide feedback to management on employee morale and areas of concern.
• Reporting:
• Maintain records of grievances and resolutions.
• Prepare periodic reports on grievance trends and recommend preventive measures.

Qualifications:

• Education: Bachelor’s degree in human resources, or a related field.
• Experience: Minimum of 3 years in a grievance handling or employee relations role. Experience in motivating staff and addressing absenteeism issues.
• Skills: Strong interpersonal and communication skills.
• Ability to handle sensitive situations with discretion.
• Proficient in conflict resolution and problem-solving.
• Fluent in English; knowledge of additional languages is a plus.

Personal Attributes:

• Empathetic yet assertive demeanor.
• High level of integrity and professionalism.
• Ability to remain calm under pressure.
• Strong organizational and time-management skills.

Working Conditions:

• Office-based role with occasional site visits.
• Standard working hours with flexibility as needed.

Job Type: Full-time

Pay: AED4,000.00 - AED8,000.00 per month

Experience:

• Labour handling : 3 years (Required)

Language:

• Bhojpuri, Bihari, (Required)

License/Certification:

• Driving License (Required)