GRO Restaurant

Job Description:

As a Guest Relations Officer (Restaurant), you will be the first point of contact for all visitors and clients, playing a crucial role in creating a welcoming environment and delivering excellent customer service.

Key Responsibilities:

• Greet and welcome clients and visitors in a courteous and professional manner.
• Manage front desk operations including answering calls, handling inquiries, and redirecting calls to appropriate departments.
• Maintain visitor logs and issue visitor passes as per company protocol.
• Coordinate appointments, meetings, and conference room bookings.
• Assist with day-to-day administrative support such as document handling, courier management, and internal communication.
• Handle client concerns, feedback, or complaints, and ensure prompt resolution
• Coordinate with internal departments for smooth operations and communication.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• Minimum 2–4 years of experience in a front office or customer service role.
• Strong interpersonal and communication skills (written and verbal).
• Professional appearance and a customer-friendly attitude.
• Proficient in MS Office (Word, Excel, Outlook) and general office equipment.

Job Type:

Full-time

Salary:

Rs40,000 - Rs50,000 per month

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Application Question(s):

• Do you have experience in front office?

Experience:

• 2years: 1 year (Required)

Location:

• Lahore (Required)

Work Location: In person