Ground Operations Lead (contractual)

About the job

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As we continue to expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Ground Operations Lead (contractual role).
Based in Chennai, this is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, likely including manage ground operations, fleet management and related logistics, manage team of ground operations associates and vendor management processes! Also, good with Ms Excel & Ms PowerPoint.

About The Role

• Manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success
• Monitor and improve operational KPIs (e.g. bus punctuality, service quality, bus station accessibility & compliance), ensuring operators adhere to our processes and standards, while identifying and solving risks
• Distribution and Inventory: Oversee the organized distribution of bus equipment and items, track inventory levels, and coordinate timely reorders with vendors.
• GoLive Activities: Collaborate with cross-functional teams and provide support for the launch.
• Increase offline ticket sales share from the particular city by developing network of agents and through ground ops associates present in the city as well.
• Quality and Safety Enforcement: Enforce strict adherence to quality and safety standards among bus partners and conduct regular audits, fix discrepancies & manage escalations
• New Bus Line Launch -Assign ground operations associates to train driver and bus hosts
• Work on customer satisfaction initiatives and address feedback to improve station experience
• Identify & create bus stations across the region, and work closely with Network Planning & Business Development teams

About You

• 4 years’ hands-on experience in managing ground operations, fleet management in intercity travels operations, bus operators or last mile (logistics) company.
• Fluency in English, Hindi, Tamil/Telugu/Kannada.
• Team manager with strong interpersonal skills & stakeholder management skills.
• Data Driven -Ability to analyse data and identify trends to improve operational efficiency. Good with Ms Excel, PowerPoint.
• Ability to thrive in a dynamic and fast-paced environment; flexible of working in shifts (24/7). However, when schedules are made your personal needs are taken into consideration.
• Strong in cross functional team collaboration and stakeholder communication.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Opportunity to work in a rapidly scaling start-up .
• Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes.
• Hone your stakeholder management skills by interacting with international stakeholders.

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.

If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!

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