Ground Staff

Key Responsibilities:

• Stay updated on industry trends and ensure all activities comply with current industry standards.
• Maintain client satisfaction by providing prompt and efficient responses to any inquiries or challenges.
• Create a safe and positive working environment for the team and assign tasks to ensure all duties are covered.
• Greet customers/students warmly and professionally upon arrival, offering assistance as needed.
• Address customer/student questions and forward any complex issues to superiors when necessary.
• Guide customers/students around the academy and help them familiarize themselves with the layout.
• Monitor waiting areas, ensuring that idle instructors are accounted for and maintain professionalism.
• Report any incidents or irregularities directly to management to ensure proper action is taken.
• Manage crowd control at the beginning of classes, particularly in busy areas like the DTS (Driver Training Section).
• Inspect training vehicles for cleanliness and report any issues related to dirty or improperly parked cars.
• Monitor instructors during training sessions and report any unprofessional behavior or inactivity.
• Identify and report any prohibited actions taking place on the ground.
• Coordinate the movement of cars on the training ground to ensure smooth operations and avoid traffic issues.
• Conduct regular spot checks to ensure everything on the ground is running efficiently and safely.
• Ensure compliance with all health, safety, and quality standards on site.
• Assist with any other tasks as requested by management to support the smooth operation of the academy.

Requirements:

• High school diploma or equivalent (higher education or training in relevant fields is a plus).
• Excellent communication and problem-solving skills.
• Computer Literate ( basic Microsoft office)
• Strong leadership and organizational abilities.
• Ability to remain calm and efficient under pressure.
• Ability to work in a team environment and handle customer inquiries professionally.
• A keen eye for detail and a proactive approach to reporting issues.
• Ability to move and assist with manual tasks when required (e.g., car movement, checking cleanliness).
• Flexible with working hours, including evenings, weekends, and holidays, as needed.

Job Type: Full-time

Pay: From QAR1,800.00 per month