Guest Experience Officer – Holiday Homes (Dubai)

About the role:
We are looking for an experienced Guest Relations Officer to join our growing holiday homes company in Dubai. The ideal candidate has hospitality experience, excellent communication skills, and a passion for delivering 5-star guest service.

Responsibilities:

• Handle guest communication across Airbnb, Booking.com, and WhatsApp
• Coordinate check-ins and check-outs
• Inspect apartments to ensure guest readiness
• Resolve guest issues quickly and professionally
• Communicate with cleaning and maintenance teams
• Manage guest reviews and maintain high ratings
• Prepare welcome packs and special arrangements

Requirements:

• Minimum 1 year experience in Dubai holiday homes
• Excellent English communication (Arabic or other languages is a plus)
• Presentable and professional appearance
• Organized and detail-oriented
• Flexible schedule (including weekends/holidays)
• UAE driving license
• Knowledge of Airbnb / Booking.com / PMS systems preferred

Benefits:

• Competitive salary + bonuses
• Growth and promotion opportunities
• Friendly and dynamic work environment

Job Type: Full-time

Application Question(s):

• Salary expectation:
• Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai. If you don't have relevant experience, please don't apply.
• Are you currently employed? Where?
• Please answer all questions listed. If you don't have relevant experience, please don't apply to this job. Thank you

Experience:

• Holiday Homes (in Dubai): 1 year (Required)

Language:

• Arabic (Preferred)
• English (fluently) (Preferred)

License/Certification:

• UAE driving license (Required)