Guest Relation Officer

Key Responsibilities:

Galadari Motors is currently seeking a well-presented, customer-focused Guest Relation Officer to deliver a premium front-desk experience at our showrooms in Sharjah and Fujairah.

• Personalized Guest Experience: To provide personalized and exceptional experience for each guest. Go the extra mile to understand guests' preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.
• Problem Resolution and Complaint Management: To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction. Act as mediators and problem-solvers, working closely with other departments to deliver prompt resolutions.
• VIP and Special Guest Services: Take charge of catering to VIPs, high-profile guests, and those with special requests or requirements, arrange personalized services, with a high level of professionalism, discretion, and attention to detail.
• Relationship Building and Loyalty Programs: Actively promote loyalty programs, offer exclusive benefits, and collect feedback to enhance future experiences, thus increasing guest satisfaction and fostering brand loyalty.
• Play a crucial role in fostering guest loyalty and building long-term relationships. Engage with guests on a deeper level, developing rapport, and ensuring their needs are met consistently.
• Event Planning and Coordination: Assist in planning and coordinating special events, conferences, and meetings. Work closely with event organizers, clients, and various departments to ensure seamless execution.
Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Knowledge Skills and Experience:

• Graduate preferably in business management.
• 2-3 years of experience in Reception duties or Front desk, Automotive industry experience would be an added advantage.
• Excellent communication skills.
• Proactive, hardworking, goal orientated and motivated approach.
• Fluency in English communication/Arabic Language is an added advantage.
• Good team player, experienced in a professional, high pressure, working environment.
• Excellent business relationship management skills.
• Must have positive, enthusiastic and friendly attitude.
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).