Guest Relations Agent

Role Overview

The Guest Relations Agent is responsible for delivering a warm, personalized, and memorable guest experience across Salayel Hospitality properties. This role acts as a key point of contact for guests, ensuring their needs are met efficiently while upholding brand service standards and fostering guest loyalty.

Key Responsibilities

• Welcome and assist guests with a professional and friendly approach
• Handle guest inquiries, requests, and special arrangements promptly
• Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless service delivery
• Manage guest feedback, complaints, and service recovery in line with company standards
• Maintain accurate guest profiles, preferences, and records in the system
• Support VIP arrivals, long stay guests, and special occasions
• Ensure lobby and guest interaction areas reflect brand standards at all times
• Promote hotel services, facilities, and local attractions
• Follow UAE hospitality regulations and company SOPs

Qualifications & Experience

• Diploma or Bachelor's degree in Hospitality Management or related field
• Minimum 1-2 years of experience in guest relations, front office, or customer service (hospitality preferred)
• Strong communication and interpersonal skills
• Fluency in English is mandatory; Arabic or additional languages are an advantage
• Well groomed, guest focused, and culturally aware
• Ability to work flexible shifts, including weekends and holidays
• Experience in hotels, serviced apartments, or luxury hospitality environments is preferred

Skills & Competencies

• Exceptional customer service mindset
• Problem solving and service recovery skills
• Attention to detail and multitasking ability
• Professional communication and complaint handling
• Team collaboration and coordination