Guest Relations Executive

Job Summary:

The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall patient satisfaction, and improving front-desk workflows. The ideal candidate is a warm, professional, and customer-focused individual with experience in hospitality, healthcare, or luxury service industries.

Key Responsibilities:

1. Patient Reception & Hospitality:

• Welcome, greet, and assist new and returning patients with professionalism and warmth.
• Guide patients through the check-in process, ensuring a smooth and stress-free experience.
• Provide essential information about clinic services, appointments, and procedures.

2. Patient Experience & Satisfaction:

• Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for.
• Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses.
• Gather patient feedback to identify areas for improvement and enhance service quality.

3. Workflow & Process Improvement:

• Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow.
• Collaborate with medical and administrative teams to enhance scheduling and coordination.
• Identify gaps in patient experience and propose improvements to workflows and service delivery.

4. Coordination & Communication

• Ensure seamless communication between patients, healthcare providers, and administrative staff.
• Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
• Assist in managing appointment scheduling, follow-ups, and patient reminders.

5. Digital & Administrative Support:

• Utilize digital health tools and the clinic s electronic medical records (EMR) system to support patient interactions.
• Handle basic administrative duties, such as updating patient records and managing appointment schedules.

Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.