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Guest Service Agent

JOB_REQUIREMENTS

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Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.

  • Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
  • Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
  • Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
  • Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

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