Guest Service Agent

Position Title: Guest Services Representative

Reports To: Front Desk Manager

Position Summary:
Guest Services Representatives are responsible for greeting and registering guests, providing outstanding service throughout their stay, and settling accounts upon departure. Primary responsibilities include guest registration, reservations, hotel operator, and concierge duties. Agents are expected to offer attentive, courteous, and efficient service prior to arrival and throughout guests' stays, with a focus on maximizing room revenue and occupancy. This role requires open availability, including weekends and holidays.

Duties and Responsibilities:

• Deliver exceptional customer service, ensuring guest comfort and satisfaction while supporting team and brand objectives.
• Perform quality assurance (QA) tasks as required by the department.
• Follow all policies, procedures, and local, state, and federal regulations related to personnel, security, cash handling, guest relations, and safety.
• Maintain a visible presence and be readily available to assist guests throughout the shift.
• Proactively offer assistance or answer guest inquiries.
• Serve as the night manager on duty when no supervisors present.
• Adhere to hotel credit policies, including managing credit card authorizations, direct bill accounts, cash payments, and incidental deposits.
• Verify the accuracy of allowances, corrections, and miscellaneous vouchers.
• Balance all credit card transactions and prepare related deposits.
• Verify the accuracy of in-house and closed accounts, ensuring correct rates and posting room and tax charges.
• Handle guest complaints promptly, documenting issues and coordinating with the appropriate department to resolve them, ensuring guest satisfaction.
• Organize and complete all shift reports, including phone logs, restaurant paperwork, wake-up call reports, and audit packs.
• Balance end-of-shift work.

Position Requirements:

• Strong verbal and written communication skills in English.
• Ability to stand for extended periods.
• Ability to lift up to 40 lbs.
• Open availability, including weekends and holidays.

Shift Schedule:

• 1st and 2nd shifts: Monday -Sunday 7AM-3PM and 3PM-11PM.
• Must have open availability to work weekdays and weekends.

What We Offer:

• Opportunities for career advancement within RGB Hospitality.
• A supportive and inclusive work environment.
• Employee discounts at Marriott properties worldwide.
• Free parking onsite.

How to Apply:
If you are a dedicated and responsible individual looking to contribute to a dynamic team in a thriving hospitality setting, we would love to hear from you. Please submit your resume and cover letter outlining your qualifications and interest in the position.

RGB Hospitality is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full Time

Pay: From $17 per hour

Expected hours: Part time up to 24 hours

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Work Location: In person