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Guest Services Agent

ABOUT OUR ROLE

We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team at Trailborn Rocky Mountains Outpost. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.

ABOUT OUR VALUES

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

ESSENTIAL

FUNCTIONS

Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately

Answer guest inquiries and provide information about resort facilities, services, and local attractions

Handle guest complaints and resolve issues in a timely and satisfactory manner

Assist guests with luggage, transportation, and other requests as needed

Maintain a clean and organized front desk area and lobby

All other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

Excellent communication and interpersonal skills

Ability to work flexible hours, including weekends and holidays

Proficient in Microsoft Office and basic computer skills

Preferred Qualifications:

Previous experience in customer service or hospitality role

Fluent in a second language, preferably Spanish

Familiarity with hotel reservation systems

Basic Competencies:

High level of professionalism, able to follow instructions with follow-up, respect, and integrity.

Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.

Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.

PHYSICAL

REQUIREMENTS

Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.

Must be able to move at least 20 pounds up to 5 feet high without another person's aid.

Must be able to assist guests with luggage and set up event rooms

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Eligible

Dental (with company contribution)

Eligible

Vision (with company contribution)

Eligible

Paid Time Off

Eligible

401(k) (with company match)

Eligible

Sick Time

Eligible

Employee Dining Discounts

Eligible

Employee Marketplace Discounts

Eligible

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

PAY RATE

$23.00/Hour

JOB STATUS

Regular or Seasonal, Full-Time and Part-Time

FLSA

Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

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