Handover Section Head

Job Purpose

Responsible for Overseeing the handover process of properties to clients, ensuring seamless operations, high customer satisfaction, and compliance with company standards and regulations.

Duties & Responsibilities

• Developing and implementing handover procedures and policies to standardize operations and ensure seamless property transitions that enhance the client experience
• Managing and coordinating pre-handover property inspections to identify and resolve any outstanding issues, ensuring all properties meet quality and readiness standards.
• Supervising the preparation and delivery of comprehensive handover documentation to provide clients with accurate property details, legal agreements, and user manuals.
• Liaising with internal departments such as construction, legal, and customer service to eliminate delays in handover processes and ensure timely and coordinated project delivery.
• Overseeing the scheduling and execution of client walkthroughs to familiarize clients with property features, address concerns, and boost satisfaction.
• Ensuring adherence to legal and contractual obligations during the handover process to mitigate risks and uphold company credibility.
• Monitoring customer feedback and addressing complaints efficiently to enhance customer experience and promote service improvements.
• Preparing regular handover progress reports for management to provide insight into project status, highlight challenges, and support informed decision-making.
• Leading and training the handover team to improve performance, consistency, and efficiency in operations.
  
  

Maintaining detailed and accurate records of all handover activities to ensure traceability, accountability, and operational excellence

Requirements

• Education: Bachelor’s degree in engineering, preferably in Civil or Architecture.
• Experience:5 – 8 years of experience in the Property Delivery department.
• Skills: Communication skills - Interpersonal skills. – Presentation skills.
• Abilities & Attitude: Precise, organized, and self-motivated.