Head Barista

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Head Barista oversees daily front-of-house and floor activities to ensure efficient and effective operations, maintaining the highest standards of customer service.

RESPONSIBILITIES

• Respond to customer inquiries, complaints, and incidents in a positive manner to ensure customer satisfaction
• .Control the end-of-month inventory and ensure replenishment accordingly.
• Research studies and suggest new ideas for the beverage menu that could contribute to meeting or exceeding set targets.
• Monitor stock and product expiration dates, processing daily supply orders from suppliers based on senior management approval.
• Prepare and serve the full range of beverages sold in the unit, monitor orderliness, tidiness, maintain eye-appealing displays, and ensure smooth operations.
• Implement a range of mandatory work procedures to ensure adherence to hygiene and safety standards.
• Offer operational support by verifying logbook notes applied by barista staff using established systems and protocols.
• Ensure the delivery of events by communicating them to the team and preparing needed items accordingly.
• Train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.
• Fluency in Arabic is a plus.

EDUCATION

Technical degree in Hospitality Management, or a related field.

EXPERIENCE

Two to four years of experience in F&B Operations, or a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Directs Work

Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.

Develops Talent

Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.

Nimble Learning

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, shows a clear desire to learn and questions others to gain new knowledge. Deals appropriately with first-time or unusual problems; seeks relevant guidance and support. Learns from mistakes.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.