Head Cards & Digital Banking Operations - TJ / 1840406

Our client The Bank of Punjab (BOP) is looking for a Head Cards & Digital Banking Operations in Lahore

Bank of Punjab is one of the fastest-growing banks in Pakistan, with a profound existence of over 35+ years. It operates through a network of 900+ real-time online branches and ATMs across the country. The Bank has established a strong foundation while offering premium banking services, focusing on unsurpassed value-added services for its customers through advanced solutions.

In line with the Bank\'s progression strategy, we invite applications from experienced, dedicated, and performance-driven professionals for the following position(s) in our Cards & Digital Banking Ops. Division, (Operations Group). The following job profile offers an excellent opportunity for the right candidates desirous of building a long-term career in a dynamic organization.

Grade: Band-4 to Band-2

Location: Lahore

Job Responsibilities

:

• Establish infrastructure for operational support to Cards (Issuing & Acquiring), branchless banking and digital segments/ fin-techs
• Ensure provision of Operational support for system enhancements, migrations and technology upgrade
• Support for launch and implementation of new business initiatives
• Manage preparation and updating of operational manuals/ SOPs for relevant products & portfolios
• Team building, employee engagement and contribution to create congenial environment at work place
• Conflict management, grievance handling and resolution at work place
• Overall operational support and management of key deliverables including:
• Financial settlements and reconciliations with Payment Schemes for Credit Card – Issuing & Merchant Acquiring.
• Credit Card customer’s payment execution and reconciliation.
• Payment to BOP Merchant’s for international & domestic card utilization.
• Financial (Item Processing) & non-financial (demographic) maintenance of credit card holders & merchants.
• Credit Cards Mail Management Unit
• Dispute Resolution – Domestic Switch & Payment Schemes.
• Chargeback processing of International schemes VISA, MATER, UPI against foreign & domestic transactions (Credit Card Issuing & Merchant Acquiring).
• Domestic Switch Reconciliation & Settlements – ATM, UBPS & Fin-techs.
• Wallet registration & maintenance G2P beneficiaries of branchless banking.
• Agent onboarding and maintenance for branchless banking.
• Fund disbursements and cash-out to the G2P & Commercial Wallet beneficiaries.
• Reconciliation of HO Account & designated accounts through CORONA and monitoring for resolution of exceptions.
• Resolution of customer/ card-holder/ merchant complaints.
• Periodic reporting to SBP, Payment Schemes & Finance/ external bodies.
  
  

Eligibility Criteria

Qualification: Minimum Bachelor’s or equivalent degree from an HEC recognized local/foreign university.

Experience: Minimum 12 years of banking experience. Preference will be given to candidates having 8 years of relevant experience.

Age: Up to 55 years as of April 30, 2026.

Important Note

• Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.
• The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.
• The Bank is an equal opportunity employer. Females, minorities, differently-abled persons (DAPs), and transgender individuals are encouraged to apply.
• The above position(s) carry market-based competitive remuneration.
• Individuals fulfilling the above-mentioned criteria are encouraged to apply online through the BOP career portal bop.rozee.pk as of 30th April 2026.