Head of Business Excellence

Position: Head of Business Excellence

Client/Industry: Dubai Government

Location: Dubai (Full time and on-site)

Job Summary (Purpose)

The role oversees the implementation and supervision of institutional excellence and quality programs, both internal and external - in line with Dubai Government Excellence Program and organizational strategic objectives. It ensures the establishment, monitoring, and improvement of excellence and quality management systems.

Key Responsibilities

• Develop and supervise strategic and operational plans for institutional excellence.
• Implement Dubai Government Excellence Framework standards.
• Coordinate and support participation in government performance programs.
• Conduct internal and external assessments, propose corrective initiatives, and monitor implementation.
• Lead initiatives to improve organizational processes, procedures, and service quality.
• Conduct benchmarking studies, develop policies, KPIs, and excellence tools.
• Submit regular performance reports and improvement plans to senior management.
• Represent the entity in collaboration initiatives with external government bodies.
• Supervise and develop staff, ensuring alignment with excellence goals.

Required Qualifications

• Bachelor's degree in Business Administration or equivalent (Master's preferred).
• 7+ years relevant experience in excellence, quality, or performance management.
• Strong experience in organizational planning, monitoring, and change management.
• Skills in innovation, analytical thinking, problem solving, and process improvement.
• Knowledge of quality and excellence frameworks (e.g., EFQM, DGEP).