Head of eCommerce

Success Metrics

• Site Conversion Rate
• Average Order Value (AOV)
• Subscription Attach Rate
• Site Speed & Uptime
• Gross Revenue from Viome.com

• Redesign Viome.com’s core journey to improve conversion and subscription by 15–20%.
• Launch an ongoing CRO and personalization testing program.
• Improve site speed and SEO performance to top-quartile benchmarks.
• Establish a unified analytics and reporting framework for site experience.
• Build the foundation for scalable eCommerce growth across Viome.com

Qualifications

• 10+ years of experience in eCommerce, site optimization, or DTC digital experience; health, wellness, or tech experience preferred.
• Expertise in Shopify Plus, Loop, Klaviyo, Google Analytics 4, Tag Manager, and CMS tools.
• Strong understanding of UX principles, A/B testing, personalization, and data analytics.
• Proven success driving measurable growth through site optimization and funnel improvement.
• Excellent cross-functional collaboration skills; experience working with creative, product, and engineering partners.
• Strategic thinker with hands-on executional capability and a passion for continuous improvement.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.