Head of Institutional Excellence (UAE National)

Job Purpose:

To develop departmental plans and work mechanisms and contribute to achieving the administration’s goals by supervising and monitoring all related operational and strategic activities.

Qualifications and Experience:

Minimum Qualifications:

• PhD in Business Administration (0 years experience required)
• Master’s in Business Administration (3 years experience required)
• Bachelor’s in Business Administration (6 years experience required)

Professional Certifications:

• Certified Manager in Quality and Institutional Excellence
• Certification in Strategy Management and Balanced Scorecard
• Certification in Organizational Leadership
• Certified Innovation Leader
• Six Sigma – Green Belt Certification
• Certified Branch Manager

Key Responsibilities:

• Manage the internal Institutional Excellence Award and promote a culture of excellence across all job levels using available tools.
• Prepare and implement stakeholder satisfaction studies, submit results to management, and guide relevant departments to take necessary action.
• Conduct benchmarking studies with leading government entities and peer organizations to identify strengths, weaknesses, and improvement areas.
• Prepare proposals for the department’s strategic plan, contribute to its development, and follow up on implementation of operational plans to align with objectives.
• Monitor performance indicators and prepare progress reports for submission to the Director.
• Participate in preparing the department’s budget in coordination with relevant units.
• Contribute to applying reward systems and recognition programs related to the Excellence Award.
• Apply quality systems, process re-engineering, and institutional performance improvement models to strengthen a culture of excellence and outstanding service delivery.
• Build and enhance relationships with internal and external partners to ensure services meet best practice standards.
• Provide necessary support to the Director and perform any additional tasks assigned.
• Evaluate efficiency of organizational processes and procedures, ensure consistency, and

recommend improvements for greater effectiveness and simplification.

• Develop programs that promote continuous learning, training, and motivation for teams to ensure highest service quality.
• Establish guiding principles and frameworks for managing and directing operations and improving productivity.