Head of Operations

1) Business Growth & Sales Performance

 PAN India store performance (sales, profitability, KPIs) and deliver monthly/quarterly targets.

 Drive store-level sales initiatives, local marketing execution in coordination with marketing team.

 Improve Average Ticket Size, Add-on %, Conversion, Repeat customer experience, and peak-hour sales.

 Monitor competition and market trends; implement operational strategies accordingly.

2) Operational Excellence & SOP Implementation

 Ensure strict adherence to Burger Farm SOPs/SOC across stores (FOH/BOH, kitchen, service, hygiene, equipment).

 Standardize daily routines: shift planning, deployment, opening/closing, QSC checks, product holding, wastage

control.

 Implement continuous improvement projects for speed of service, order accuracy, guest complaints reduction.

 Ensure effective store checklists, logbooks, CAPA (Corrective & Preventive Actions) and compliance.

3) Quality, Food Safety, Hygiene & Audit Readiness

 Ensure compliance with FSSAI, hygiene standards, internal audits, third-party audits.

 Own food safety processes: temperature logs, storage standards, pest control, sanitation SOPs.

 Implement audit score improvement plan and ensure zero critical non-compliance.

4) Profitability, Cost Control & P&L Ownership

 Own store P&L delivery: COGS, wastage, manpower cost, utilities, repairs & maintenance.

 Drive wastage reduction and margin improvement through process discipline and training.

 Approve and control store-level expenses; ensure vendor/maintenance cost optimization.

 Analyze dashboards and ensure corrective action plans for underperforming stores.

5) Manpower Planning, Productivity & People Leadership

 Build a high-performance culture: accountability, discipline, motivation, and leadership pipeline.

 Manpower planning: ensure adequate staffing, productivity, attrition control and succession.

 Work closely with HR for hiring forecasts, training plans, performance management and engagement.

 Ensure strong control on rosters, attendance discipline, leave planning, and employee behavior standards.

 Conduct reviews with Area Managers/RMs and coach them on execution.

6) Training & Capability Building (with L&D)

 Drive training frameworks: induction, skill training, SOP refreshers, and leadership training for RMs/Shift leads.

 Ensure certification compliance: food safety, hygiene, equipment handling, customer handling.

 Monitor training effectiveness through audits, mystery checks, and KPI uplift.

7) Customer Experience & Complaint Resolution

 Ensure consistent brand experience across all outlets.

 Own complaint escalation handling and closure within defined TAT.

 Implement systems to improve guest satisfaction: feedback loops, service recovery, team coaching.

8) New Store Opening (NSO) & Expansion Support

 Lead operational readiness for NSOs: recruitment, training, pre-opening checklists, dry runs, launch plan.

 Ensure smooth stabilization of new stores within defined timelines.

 Coordinate with Projects/IT/HR/SCM/Training/Marketing during NSO execution.

9) Supply Chain & Inventory Control (with SCM)

 Ensure strong coordination with SCM for forecasting, ordering discipline, stock availability.

 Reduce stock variance, pilferage, expiry, and ensure FIFO/FEFO implementation.

 Maintain inventory accuracy and enforce cycle counts and stock audits.

10) MIS, Reviews & Governance

 Publish weekly/monthly MIS for leadership: sales, audits, manpower, complaints, wastage, attrition, closures.

 Conduct periodic governance calls: daily reviews, weekly performance reviews, monthly business reviews.

 Use data-driven decision making and enforce store-level accountability.

Note:

 10–15+ years in QSR / Restaurant chain operations, with multi-unit leadership.

 Must have handled PAN India / multi-city operations with strong governance.

Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,300,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Master's (Preferred)

Experience:

• QSR: 10 years (Required)

Work Location: In person