Head of Operations

Are YOU ready to lead operations and supply chain for an 8 figure ecommerce brand - and help take us to 9 figures?

If you answered an enthusiastic "YES," then KEEP READING.

OUR MISSION

We are on a mission to enhance family life with innovative products that make parenting easy and fun.

OUR VISION

Our vision is to be the leading company globally known for setting new standards in parenting innovation and convenience, creating a better future for families.

OUR VALUES

• Dedication: We show up fully and do whatever it takes to deliver on our commitments. We take pride in overdelivering and we don't disappear when things get hard.
• Integrity: We do the right thing-even when it's inconvenient. We're uncompromising on honesty and we align our words and actions so the team can trust the numbers and each other.
• Speed: We move fast and execute with urgency, without dropping below our minimum quality bar. We prefer progress over perfection and we remove bottlenecks instead of waiting.
• Accountability: We own outcomes, whether they are good or bad, not excuses. When something goes wrong, we take responsibility, fix it, and improve the system so it doesn't happen again.

We are a fast scaling ecommerce brand selling products for kids in over 20+ countries. Launched in early 2022, we hit multiple 7 figures in our first year, reached 8 figures in 2023, and multiple 8 figures in 2024.

Our next goal: 9 figures - powered by stronger systems, tighter controls, and world class financial infrastructure.

And THAT'S where you come in.

We're looking for a top 1% Head of Operations to own the entire operational engine of the company - from supply chain planning to fulfillment, customer experience, and compliance.

You won't just manage logistics. You'll build systems, processes, and teams that allow the company to scale efficiently while maintaining operational reliability.

If you've built operational structure inside a fast growing ecommerce company and know how to turn complexity into clear execution - we want to hear from you.

Our CEO, Simone Nanni, has recorded a short video explaining our expectations and what success looks like in this role.

Watch the video below to understand our standards and whether this role is aligned with you.

ABOUT THE ROLE

As our Head of Operations, you will own the full operational ecosystem of the business - ensuring inventory flows smoothly, suppliers perform reliably, orders ship on time, and operational systems scale with growth.

Your mission is to build predictable, scalable operations that support aggressive growth without sacrificing reliability, quality, or margin.

Location: This is a remote role. We are currently hiring candidates based in Europe or the UAE.

RESPONSIBILITIES

Own end-to-end Operations across channels: demand & inventory planning, procurement, production, inbound logistics, warehousing, 3PL & FBA, order fulfillment, returns, customer experience, and product compliance.

• Create operational predictability: implement the daily, weekly, monthly cadence and keep stakeholders aligned on risks, ETAs, and decisions.
• Build a scalable supply chain planning system: rolling 12 month forecast, reorder points, lead times, safety stock policy, and SKU rationalization; partner with Marketing and Amazon on promo calendars and Finance on working capital.
• Own inventory strategy & stock health: availability targets, reorder logic, safety stock policy, lead time assumptions, SKU rationalization, slow mover, aging policy, and write off prevention; surface inventory risk early.
• Own supplier & production performance: PO process, production timelines, QA standards, inspections, cost down roadmap, and supplier scorecards; negotiate terms.
• Own inbound freight & landed cost: manage forwarders, customs and duties, documentation, ETAs; optimize mode mix (air, sea, rail) and prevent surprises.
• Own fulfillment performance: manage 3PL, FBA, FBM SLAs (accuracy, ship times, delivery performance, cancellation rate, shipping cost); drive root cause fixes and continuous improvement.
• Own returns, warranty and replacements: policy design, RMA flow, disposition (restock, refurb, dispose), refund cycle time; reduce return rate and improve outcomes without bleeding margin.
• Lead Customer Experience operations: set CX priorities and standards, review performance and outputs, and hold CX managers accountable for KPIs and execution.
• Own product compliance as an operating system: prioritize and oversee market by market compliance work with the Product Compliance Engineer, ensuring every SKU has complete, audit ready testing, certification, labeling documentation.
• Own the company operating system (Monday + Drive): make Monday the single execution hub for tasks and accountability, Drive the single source of truth for SOPs and docs, and standardize and enforce the core ops workflows and boards so work runs consistently without duplication.
• Hire, develop, and performance manage the ops team: clear roles, onboarding, training, and high accountability execution; ensure managers can run their functions without constant escalation.
• Cross functional leadership: partner with Product on launch timelines and manufacturability, Performance and Amazon on promo execution constraints, and Finance on forecast, margin, cash impacts of inventory decisions.

REQUIREMENTS

• 3+ years of operations or supply chain leadership within a DTC ecommerce brand
• Experience operating in fast growth ecommerce environments
• Proven experience building operational cadences such as weekly ops reviews and monthly S&OP planning
• Strong understanding of supply chain fundamentals including forecasting, procurement planning, lead times, MOQs, incoterms, freight, and customs
• Hands on experience managing 3PLs and fulfillment operations, ideally including Amazon FBA
• Strong experience managing suppliers, production timelines, QA standards, and factory negotiations
• Strong systems mindset with experience building scalable workflows and operational processes
• Experience using operational tools such as and Google Drive to structure workflows and documentation
• Ability to build demand and inventory forecasts and translate them into purchasing and production plans
• Strong leadership capability with experience managing managers and cross functional teams
• Strong communication and decision making ability in fast moving environments

DO NOT APPLY IF

If any of these resonate with you, please do NOT apply.

• Clock in / clock out mindset
• Low ownership and needs constant supervision
• Integrity is flexible under pressure
• Hides problems and avoids transparency
• Comfort > growth
• Avoids hard decisions

APPLY IF

If you resonate with all of these, we encourage you to apply.

• Energized by $30m $500m
• Extreme ownership
• Radical transparency
• Fast moving
• High standards, low ego
• Builds structure that scales
• Wants real impact
• Integrity under pressure
• Growth mindset

If this sounds like you, we'd love to hear from you.

Please apply via this link:

About the company

TheKiddoSpace