Head of Operations & Distribution

Reporting to the Operations Director, you will play a pivotal role in overseeing all valuables and non-valuables movements across the Middle East network, ensuring operational excellence, process efficiency, and full compliance with Maison and Group standards.

You will act as a key partner to commercial, logistics, and client experience teams, driving seamless execution, collaboration, and continuous improvement across all operational activities. To that extent, you will:

• Lead and coordinate key operational projects, including market integrations, trade flows, and process enhancements, in alignment with Richemont and Maison teams
• Oversee sales administration for internal and external boutiques, ensuring accurate stock transfers, invoicing, partner database management, and end-client order follow-up
• Support Events, CRM, VM, and Client Experience teams with logistics guidance and compliance coordination, including High Jewelry movements within the region
• Ensure operational compliance and best practices for transport, customs clearance, and storage across GCC countries, India, and T rkiye
• Drive continuous process improvement and cost optimization through analysis, reporting, and collaboration with logistics and IT teams
• Prepare and monitor operational dashboards, invoicing reports, and logistics performance indicators to ensure visibility and efficiency

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.