Head of Operations & Growth

Head of Operations & Growth

International Wellbeing Insights

Salary: £30,000 - £40,000 per annum (depending on experience, hours and level of responsibility)

Plus: Performance Bonus Scheme

Location: Harefield, Middlesex

Full-time preferred | Part-time considered for an exceptional candidate

Help Us Create a Happier, Healthier and More Resilient World

Are you looking for more than just another job?

Do you want to play a meaningful role in helping organisations create healthier cultures, stronger leadership and better mental health outcomes for their people?

Do you thrive on bringing order to complexity, helping teams perform at their best, and turning ideas into action?

If so, this could be one of the most rewarding opportunities you'll ever find.

International Wellbeing Insights and The Stress Management Society are entering an exciting new chapter.

For more than 23 years we have been helping organisations improve mental health, wellbeing, resilience, leadership and workplace culture. We work with some of the world's best-known organisations, helping them create safer, healthier and more productive environments where people can thrive.

Our clients include global brands, public sector organisations, charities and growing businesses. Our work spans leadership development, mental health programmes, culture change, psychological safety, employee wellbeing and organisational transformation.

As the organisation continues to grow, we are looking for an exceptional person to become the operational heartbeat of the business.

This is far more than an administration role.

This is an opportunity to become a trusted member of the leadership team and help shape the future of a purpose-led organisation with significant growth potential.

The Opportunity

We are looking for a highly organised, commercially aware and people-focused individual who can help bring structure, accountability and momentum across the organisation.

You will work closely with our Founder and leadership team, helping to ensure that the business runs smoothly, priorities are delivered, opportunities are followed through and the team is supported to perform at its best.

You will become the operational heartbeat of the organisation, helping create the systems, structures and accountability that enable our team to perform at its best and the business to grow sustainably.

Rather than simply keeping things running, you will help build the operational foundations that allow the organisation to scale whilst remaining true to our values and mission.

This is a role for someone who enjoys variety, responsibility and making things happen.

For the right person, there is genuine opportunity for progression into a future Head of Operations, Operations Director, COO or Managing Director pathway as the organisation continues to grow.

Key Responsibilities

Business Operations

• Lead the continual improvement of the organisation's operational effectiveness.
• Improve systems, processes and ways of working.
• Create greater visibility, accountability and operational consistency across the business.
• Develop and maintain operational dashboards and reporting.
• Support operational planning, capacity planning and business priorities.
• Help implement new technologies, automation and AI-enabled processes.
• Work closely with the leadership team to ensure operational priorities remain aligned.

Team Support & Leadership

• Coordinate leadership meetings and help maintain organisational rhythm.
• Support recruitment, onboarding and induction of new team members.
• Manage annual leave, team administration and internal communications.
• Help create a positive, supportive and accountable culture.
• Support managers with team communication, clarity and performance follow-up.
• Encourage ownership, collaboration and continuous improvement across the organisation.
• Act as a trusted point of contact for operational matters.

Commercial & Growth Support

• Support business development activity and commercial planning.
• Coordinate proposals, contracts and client onboarding.
• Maintain visibility of the commercial pipeline and sales activity.
• Support marketing campaigns and commercial initiatives alongside the wider team.
• Work closely with our Head of Growth and Development to improve commercial effectiveness.
• Help ensure opportunities progress efficiently from enquiry through to successful delivery.
• Identify opportunities to improve commercial processes and client experience.

Finance & Business Administration

• Improve financial visibility and operational reporting.
• Support budgeting and cashflow planning.
• Liaise with external finance, bookkeeping and accountancy partners.
• Assist with invoicing, purchase orders, supplier management and credit control.
• Maintain key business records and operational reporting.

Founder Partnership

• Become the Founder's trusted operational partner.
• Translate ideas into practical implementation plans.
• Help maintain organisational focus and momentum.
• Create clear accountability across the organisation.
• Reduce founder dependency through stronger systems, clearer ownership and improved operational leadership.
• Enable the Founder to spend more time focusing on strategic relationships, business development, partnerships and thought leadership.

Who We're Looking For

You may currently be:

• Operations Manager
• Business Manager
• Practice Manager
• Head of Operations
• General Manager within an SME
• Executive Assistant with significant operational responsibility
• Client Services Manager
• Office Manager ready for a bigger challenge
• Small business generalist
• Operations Coordinator ready to step into leadership

Most importantly, you will be someone who enjoys helping people succeed and loves creating order from complexity.

Key Qualities

We are looking for someone who is:

• Highly organised
• Commercially aware
• Naturally proactive
• Solution focused
• Calm under pressure
• Excellent with people
• Comfortable holding others accountable
• Detail orientated
• Positive and optimistic
• Passionate about wellbeing and making a difference
• Adaptable and willing to roll their sleeves up when needed

Salary, Benefits & Growth Opportunity

Salary

£30,000 - £40,000 per annum depending on experience, hours and level of responsibility.

Performance Bonus

Up to 10% discretionary annual performance bonus linked to individual contribution, business performance and achievement of agreed objectives.

Additional Benefits

• Company pension
• Health and wellbeing programme
• Hybrid working
• Flexible working opportunities
• Personal development opportunities
• Company events
• Free parking
• Opportunity to work with leading global organisations

Future Growth & Progression

This role is intentionally designed to grow with both the organisation and the individual.

We are not simply looking to fill a position.

We are looking for someone who wants to become part of the next chapter of the organisation's journey.

For the right person there is genuine opportunity to:

• Expand responsibilities over time
• Lead larger organisational initiatives
• Build and manage teams
• Develop commercial, operational and leadership skills
• Progress into a future Head of Operations, Operations Director, COO or Managing Director pathway as the organisation grows

We believe in investing in people and creating opportunities for talented individuals to develop alongside the organisation.

Who Will Thrive Here

This role is likely to suit someone who is ambitious, entrepreneurial and purpose-driven.

Someone who enjoys variety, takes ownership, loves solving problems and wants to make a meaningful contribution.

You may be looking for your next step rather than your next job.

You may already have strong operational, commercial, project management or business support experience and be looking for an opportunity to broaden your leadership responsibilities.

Most importantly, you will care about people, believe in our mission and want to help build something that makes a genuine difference.

Application Process

Please send:

• Your CV
• A cover letter explaining:
• Why this opportunity interests you
• What attracts you to our mission
• What you believe you would bring to the role
• Where you see your career developing over the next 3-5 years

We are far more interested in attitude, values, potential and cultural fit than simply ticking every box.

If you're passionate about people, wellbeing and helping create positive change, we'd love to hear from you.

What Success Looks Like

Within 12 months:

• The business operates with greater clarity and structure.
• Team accountability and communication have improved.
• Operational systems and ways of working are more consistent and effective.
• Commercial opportunities are tracked and followed up consistently.
• Financial visibility is stronger.
• The Founder is spending less time firefighting and more time on growth, partnerships and delivery.
• The team feels supported, empowered and aligned.

Why Join Us?

This is an opportunity to help shape the future of a respected purpose-led organisation with a meaningful mission.

You will be joining a team that genuinely cares about people, impact and creating positive change.

You will have the opportunity to contribute, influence, learn and grow whilst helping thousands of people through the work we do every year.

This is more than a job. It's an opportunity to help build the future of a growing organisation, develop as a leader and make a genuine difference every single day.

If you're looking for a role where your contribution truly matters, we'd love to hear from you.

Location

Ideally regular attendance at our Harefield office with some hybrid flexibility.

Location

Ideally regular attendance at our Harefield office with some hybrid flexibility.

Job Types: Full-time, Part-time, Permanent

Pay: £30,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Harefield, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person