Head of Operations – Q App

About Q

Q is a retail company with real on-ground operations and a live consumer app .

The app’s mission is clear: run daily orders fast, accurately, and reliably .

We are now at a critical stage:

• Real operational pressure.
• Growing daily demand.
• Moving from basic execution to a scalable, professional operating model .

Q’s goal is to build a strong end-to-end operating engine for the app only, covering

Fulfillment, Dark Store readiness, and Last-Mile delivery , built to survive pressure and scale fast.

The Core of This Role

This is a hands-on, execution-first leadership role .

You are accountable for:

• Orders going out.
• Deliveries happening on time.
• Teams performing under pressure.
• Productivity improving week after week.

We are not looking for a strategist on slides.

We are looking for someone who goes down to the warehouse, leads from the floor, and fixes things in real time .

What You Will Build And Own

• The full operational structure for the app.
• A Fulfillment + Dark Store operating model tailored to Q.
• A reliable and scalable Last-Mile delivery mechanism .
• Clear task distribution across teams.
• Operations that keep running under any condition, then continuously improve.

Key Responsibilities

Daily Operation Under Pressure

• Own Fulfillment operations end-to-end.
• Handle high daily order pressure and convert it into output.
• Solve operational problems on the ground, personally when needed.
• Increase orders per hour while maintaining accuracy and SLA.
• Reduce delays, errors, and returns.

Last-Mile Operations

• Design and run the Last-Mile delivery model.
• Ensure seamless handoff between warehouse and delivery.
• Allocate routes, shifts, and resources efficiently.
• Improve delivery time and cost.
• Handle disruptions without stopping operations.

Organizational Design & Task Allocation

• Build the operational hiring and org structure from scratch.
• Define clear roles and responsibilities.
• Distribute core tasks to eliminate bottlenecks.
• Build real supervisors who can lead under pressure.
• Manage shifts, manpower gaps, and attrition.

Leadership & People Management

• Work with all types of personalities.
• Lead large teams in high-stress environments.
• Resolve daily conflicts without slowing operations.
• Enforce discipline without breaking morale.

Systems & Technology

• Work closely with WMS and OMS.
• Adapt systems to operational reality, and operations to system limits.
• Use daily data to make fast decisions.
• Improve processes while operations are live.

Growth & Scale

• Prepare operations for peaks and seasonal spikes.
• Lead the gradual transition toward a Dark Store model.
• Build an operating model that can be replicated.

Non-Negotiable Experience

• Strong background in E-Commerce Fulfillment .
• Hands-on experience in Dark Store or Micro-Fulfillment .
• Proven experience in Last-Mile delivery operations .
• Experience in startups or fast-scaling companies .
• Managing operations under very high pressure.
• Proven ability to build operational org structures .
• Leading large field teams, not from a desk.

Who We Are Looking For

• A true field leader.
• Practical and highly adaptable.
• Ruthless with priorities.
• Not obsessed with perfect systems.
• Focused on making operations work first, then improving them.
• Strong ownership mindset.

Who This Role Is For

• Pure administrators.
• Traditional warehouse managers.
• Enterprise operators used to bureaucracy.
• Anyone unwilling to be on the ground.

What You Get

• Highly competitive compensation .
• A rare opportunity to build an operational engine from scratch.
• Direct impact on a live, growing app.
• A culture that supports new ideas and fast decisions.
• Real growth alongside a company that is scaling for real.

This Role is not for everyone

If you want comfort, do not apply.

If you want to build something real under pressure and grow with it , Q is waiting for you.