Head of People Support

Join our Team

Seize this exciting opportunity to shape your career at Ericsson as an HR Delivery Manager. In this position, you will lead and manage outstanding People transactional services within a dictated Service Management Framework. Your role will involve ensuring adherence to defined KPI's and SLA's, with an unwavering focus on satisfying our stakeholders.

• Organize resources, while preparing alternative backup plans.
• Schedule activities in line with HR process timetables.
• Allocate tasks among delivery team members.
• Guarantee adherence to work instructions by having vital documents ready.
• Ascertain availability of relevant systems.
• Monitor performance, cost, and quality through target and KPI measurements.
• Uphold compliance with data privacy legislation.
• Oversee and execute process releases.

• Operational Auditing.
• Trend Analysis.
• Ethics And Compliance.
• Strategic Planning.
• Delivery Excellence.
• Cross-Functional Project Management.
• HR processes and disciplines.
• Labor Law.
• Consequence Management.
• Data Privacy.
• Data Analytics.
• People Process Improvements.
• Financial Acumen.
• Employee Performance Management.
• Stakeholder Management.