Head Of Project Operations

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Key Responsibilities:

Maintain and balanced weekly schedule of activities:
- 10 hrs Individual contribution (planning, review, reporting, analysis)
- 10 hrs Direct team management and coordination
- 10 hrs Indirect team management and coordination
- 4 hrs Coaching and training team members
- 4 hrs Cross-functional collaboration (Sales, Design, Development, Partners, Clients)
- 2 hrs Management reporting
Oversee end-to-end operations starting from sales closure to full payment collection from customer.
Ensure on-time project delivery with higher client satisfaction.
Ensure monthly committed collections from customers/partners by ensuring project delivery.
Monitor and optimize resource utilization across all projects to maintain 80 90% team productivity rate.
Be responsible as a key person to ensure highest project margins through operational excellency, cost management, partner management.
Ensure accurate use of CRM and project tracking tools for 100% project visibility.
Implement and maintain standard operating procedures (SOPs):
- -Intra department
- -Inter department
- -With customer
- -With partner

Define, track, and review team KPIs weekly delivery rate, utilization, quality score, and customer feedback.
Prepare monthly operational reports for management with insights, performance data, and improvement actions.
Identify risks and operational bottlenecks early and execute timely resolutions.
Lead and mentor department heads and team leads, ensuring clear goals and measurable outcomes.
Conduct monthly coaching sessions and performance reviews for operational team members.
Be the champion to introduce automation/AI tools to improve efficiency.
Ensure all deliverables align with Musemind s brand, design, and technical standards.
Upsell & cross sell in the existing customers/partners.

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