Head of Sales Support

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who lands Legendary deals? You do DHL Global Forwarding has an opening for a Head of Sales Support in Saudi Arabia.

Join us in connecting people and improving lives!

In this Head of Sales Support position

• Contribute to development of sales administration/ sales support strategy including budget and manpower plans considering business strategy, sales objectives, Group guidelines and policies
• Ensure administration and planning of sales and services contracts and commercial logistics
• Lead implementation support as per agreed specifications and expectations in terms of profitability, efficiency, etc., for both the customer and DHL
• Ensure support is provided to sales teams to prepare quotations and contracts, including rate proposals and proposal writing
• Drive effective processes to provide customer information, support identification and qualification of sales leads
• Ensure customers are supported through preparation of customer documents, customer planning and implementation process
• Liaison between sales and customers, respond to queries on both stock and shipment of orders
• Set and implement the process for completion of post implementation review and report on customer satisfaction
• Contribute to resolution of customer problem management and report on results of corrective processes
• Lead preparation and analysis of sales reports and statistics, and support sales teams in preparing for business reviews
• Coordinate project implementation, deployment of systems/solutions, and process improvement
• Complete post implementation review and report on customer satisfaction
• Support pre- and after-sales activities

Now, here is what we need from you!

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.