Head Waiter

As the Head Waiter at Rosa's Thai Restaurant, you will play a pivotal role in delivering exceptional dining experiences to our guests. Your leadership skills, extensive hospitality expertise, and passion for customer service will contribute to the smooth operation of the front-of-house and ensure that our guests have a memorable visit. You will lead the wait staff, coordinate service, and uphold the restaurant's high service standards.

Responsibilities

• Lead, train, and inspire the wait staff, setting a positive example for professionalism and service excellence.
• Conduct pre-shift meetings to communicate expectations and objectives for the shift.
• Ensure that guests receive a warm welcome and attentive service, exceeding their expectations.
• Address guest feedback and concerns promptly and professionally.
• Monitor and ensure the accuracy of orders, verifying that all special requests and modifications are properly conveyed to the kitchen.
• Train and encourage the wait staff in effective upselling techniques to enhance the restaurant's average order value.
• Monitor sales data and strategize ways to increase guest spending.
• Manage guest reservations, optimize table assignments and accommodating special requests.
• Maintain an organized reservation system and communicate effectively with the hostess.
• Conduct training sessions for new hires, focusing on service standards, menu knowledge, and hospitality etiquette.
• Provide ongoing coaching to enhance the team's skills and knowledge.
• Ensure that tables are set and presented according to the restaurant's standards for cleanliness and aesthetics.
• Oversee table decorations and ambiance to create a welcoming atmosphere.
• Supervise cash handling procedures, ensuring accuracy and security during transactions.
• Assist in resolving billing discrepancies and handling guest payments as needed.
• Implement the restaurant's sequence of service to maintain a consistent and exceptional guest experience.
• Monitor service steps, timing, and overall guest satisfaction.
• Ensure that the restaurant adheres to health and safety regulations, maintaining a safe and sanitary environment for guests and staff.
• Generate and analyze daily sales reports, identifying trends and opportunities for improvement.
• Collaborate with management to develop strategies for enhancing revenue and service quality.
• Oversee the proper opening and closing procedures of the restaurant, ensuring compliance with operational protocols.
• Conduct end-of-shift checks and ensure that all tasks are completed before closing.
• Monitor online reviews and ratings on platforms such as review websites and social media.
• Respond to reviews professionally and positively, aiming to enhance the restaurant's online reputation.
  
  

Qualifications

• Leadership Skills: Proven ability to lead and manage a wait staff team to achieve excellence.
• Communication Skills: Strong verbal and written communication skills to interact with staff and customers effectively.
• Customer-Centric Approach: Passion for providing outstanding customer service and ensuring guest satisfaction.
• Organizational Skills: Ability to manage reservations, coordinate service, and prioritize tasks in a fast-paced environment.
• Problem-Solving: Quick thinking and ability to address operational challenges with creativity and efficiency.
• Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
• Previous Experience: Extensive experience as a waiter with demonstrated progression to a leadership role.
• Food Safety Knowledge: Familiarity with food safety regulations and sanitation practices.
• Knowledge of Thai Cuisine: Understanding of Thai culinary offerings is advantageous.