Health Insurance Advisor

Department: Retail Medical Department
Reports To: Chief Business Development Officer

About InsuranceMarket.ae

InsuranceMarket.ae is the UAE’s leading and most trusted insurance brokerage, recognized for its customer-first approach, digital innovation, and over 30 years of market excellence.

As part of our expanding Health Insurance division, we are seeking experienced and performance-driven Advisors to handle inbound health insurance inquiries and convert qualified leads into new business.

Key Responsibilities

1. Inbound Lead Conversion

• Handle inbound health insurance inquiries generated through online platforms, digital campaigns, and referrals.
• Conduct consultative discussions to assess customer needs and recommend suitable health insurance plans compliant with DoH, DHA, and MOH regulations.
• Present accurate and transparent quotations, ensuring clients fully understand coverage options, benefits, and exclusions.
• Achieve and exceed monthly and quarterly new business targets through high-quality lead conversion.
• Maintain professionalism, empathy, and solution-oriented communication throughout the sales cycle.

2. Customer Experience & Relationship Management

• Provide a premium advisory experience from initial inquiry to policy activation.
• Ensure all interactions are clear, compliant, and customer-centric.
• Deliver post-sale support, confirming policy details, documentation accuracy, and activation completion.
• Build strong relationships with new clients to enhance retention and future cross-sell opportunities.

3. Compliance & Operational Excellence

• Ensure full adherence to Central Bank of UAE and Health Authority compliance standards.
• Accurately record all leads, quotations, and client communications within the CRM system.
• Coordinate with underwriting and operations teams to ensure efficient policy processing and issue resolution.
• Follow internal quality and data protection standards at all times.

Desired Skills & Qualifications

Education & Experience

• Bachelor’s degree from a reputed university (mandatory).
• Minimum 2–3 years of proven success in health insurance sales, specifically in managing and converting inbound leads within the UAE market.
• Demonstrated achievement of sales targets and strong performance consistency.
• Good understanding of UAE health insurance regulations and policy frameworks.

Technical & Soft Skills

• Excellent English communication skills (verbal and written); additional languages are an advantage.
• Strong consultative selling, negotiation, and closing skills.
• Proficiency with CRM systems, quotation tools, and digital communication platforms.
• Highly organized, detail-oriented, and able to manage multiple client interactions efficiently.
• Self-motivated and target-driven, with strong follow-up discipline and time management.

Personality Traits

• Confident, empathetic, and professional communicator.
• Resilient and goal-oriented, thriving in a fast-paced, target-driven environment.
• Team player with integrity, adaptability, and a commitment to continuous improvement.

Work Parameters:

Work Schedule:

• Monday to Friday: 8:00 AM – 5:30 PM GST or 9:00 AM – 6:30 PM GST
• Saturday: 9:00 AM – 1:00 PM GST

Work Type: Remote

Why Join Us?

• Be part of a trusted, award-winning brand in the UAE insurance industry.
• 100% inbound leads — no cold calling required.
• Competitive incentive structure with uncapped potential.
• Access to qualified, high-intent leads from our digital platforms.
• Comprehensive training and ongoing professional development.