help desk

IT Help Desk

📍 Location: Madinaty City, Cairo, Egypt

🕒 Employment Type: Full-time

About Speakol

Speakol is the leading content discovery and native

advertising network in the MENA region. Our technology enables advertisers to

target potential customers and promote their brands, while empowering

publishers to enhance user engagement and monetize their online presence. We

have longstanding partnerships with over 500 publishers and renowned brands,

such as Talaat Mostafa Group, Qatar Airways, Citroen, and Intel. Founded in

2016, Speakol is headquartered in Cairo, Egypt, with additional offices in Riyadh

and Dubai.

Job Brief

We are looking for a skilled and customer-oriented IT Help Desk with 2–3 years of experience to join our TMG-Online branch in Madinaty.

The ideal candidate will be responsible for providing technical support, troubleshooting IT-related issues, and ensuring smooth day-to-day technical operations for employees. This role requires strong problem-solving skills, technical knowledge, and excellent communication abilities.

Key Responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, and office IT equipment.
• Troubleshoot system, internet, and email issues and ensure minimal downtime.
• Support users with basic IT requests and day-to-day technical problems.
• Maintain IT inventory and ensure proper documentation.
• Ensure data security, system access control, and basic IT compliance.
• Coordinate with external vendors or service providers when needed.
• Perform routine system checks and basic maintenance tasks.
  
  

Requirements

• 2–3 years of proven experience in a Help Desk or IT Support role.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Strong knowledge of Windows operating systems and Microsoft Office tools.
• Basic understanding of networking concepts (LAN, WAN, TCP/IP).
• Familiarity with ticketing systems and remote support tools.
• Strong communication and problem-solving skills.
• Ability to work under pressure and manage multiple tasks efficiently.
• Must be a resident of Madinaty or nearby areas (mandatory).