Help Desk Manager

📌Walking Drive

📌 Interview Details:

Position: Helpdesk Manager

Date: Saturday, 6th Sep’ 2025

Time: 10:00 am to 4:00 pm

Venue: LTIMindtree NOIDA Office, 10 th floor, Tower 5, Block B, Candor Tech Space, sector 62,Noida

📌 Contact Person: Archana Anand- Archana.Anand1@ltimindtree.com

📌 Documents to Carry:

1. Updated Resume
2. Valid government ID Proof

• Education: MBA
• Experience: 15 to 20 years
• Notice period: 0-30 days

📌 Job description-

Qualification-

• MBA

• At least 15+ Years of experience of handling helpdesk team

• Should have managed Helpdesk Centre (with more than 50 seats) for at least 2 years

• Experience of imparting training and supporting help desk representatives

Responsibility-

· Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals.

· Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals

· Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response times and service quality. Regularly review and update support procedures to align with best practices and evolving business needs.

· Track helpdesk metrics and performance indicators to assess the effectiveness of support operations. review helpdesk reports and provide insights to ITD for strategic decision-making and continuous improvement.

· Provide troubleshooting assistance to the PAN 2.0 helpdesk support staff to promptly resolve issues reported by PAN 2.0 Applicant / Individuals

· Logging and tracking incidents, maintaining accurate records, and escalating complex problems to appropriate helpdesk support personnel as needed.

· Assisting in the deployment and configuration of software updates and enhancements to ensure system functionality and user satisfaction.

· Managing and resolving escalated issues promptly and maintaining high customer satisfaction levels.

🎯 Don't miss this opportunity to build your career with LTIMindtree!

Walk in with confidence – we’re excited to meet you!

LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law

Regards,

Ankita