HELP DESK OFFICER

Role Overview:

We are looking for a motivated and detail-oriented Help Desk Officer to join our dynamic support team. In this role, you will be the first point of contact for customers seeking technical assistance and will play a crucial role in maintaining customer satisfaction through effective problem-solving and communication.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate information
• Diagnose and troubleshoot basic technical issues related to hardware, software, and network connectivity
• Document and track customer interactions in our support ticketing system, ensuring all information is accurate and up-to-date
• Escalate complex issues to senior support staff or relevant departments as necessary
• Assist in the development of knowledge base articles and user manuals to improve self-service support options
• Participate in training sessions to enhance technical knowledge and support skills

Required Qualifications:

• 2years of experience in Help desk environment and Call Center inbound / outbound
• Must be good in computer systems, mobile devices, and other tech products
• Familiarity with ticketing systems and remote support tools
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team in a fast-paced environment

Salary Offer: 3000 QR (Full Package)

Job Type: Full-time

Pay: QAR3,000.00 per month