Help Desk Support

Help Desk Support

Qualification:

• Bachelor’s degree from any recognized institute.

Experience:

• Minimum of 8 years of experience in Help Desk or Facilities Management support.
• Candidates with more experience will be given preference.

Key Skills & Competencies:

• Proficient in MS Office applications.
• Strong typing and documentation skills.
• Excellent communication and interpersonal skills.
• High customer service orientation and problem-solving attitude.
• Experience in using CAFM (Computer-Aided Facilities Management) systems.
• Ability to communicate and coordinate effectively between clients, subcontractors, and third-party service providers.
• Sound knowledge of MEP, HVAC, and other specialist systems, including maintenance and repair processes.
• Skilled in preparing technical reports, maintaining records, and managing documentation efficiently.

Key Responsibilities:

• Serve as the primary point of contact for all service requests and inquiries.
• Log, track, and monitor help desk tickets to ensure timely resolution.
• Coordinate with technical teams, vendors, and subcontractors for prompt issue resolution.
• Generate daily, weekly, and monthly reports related to facility operations and service requests.
• Maintain accurate records of work orders, service reports, and correspondence.
• Ensure all requests are handled in accordance with established procedures and service level agreements.
• Provide excellent customer service by ensuring effective communication and follow-up with clients.
• Support the FM team in preparing technical and operational reports for management review.

Job Type: Full-time