Help Desk Technician

Part Time Help Desk (Tier 1 Support)

• Where: Indy Airport
• Shift: Saturday 3:30-9:30pm, Sunday: 6:30-10am AND 2-5pm
• Pay: $20/hr
• Start Date: June 6th
• Expect this to run through end of '26 and potentially beyond

Junior Help Desk Technician

Overview

The Junior Help Desk Technician provides first-level technical support to end users, resolving common hardware, software, and access-related issues. This role is ideal for someone early in their IT career who is eager to learn, customer-focused, and comfortable troubleshooting basic technology problems in a fast-paced environment.

Key Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system
• Diagnose and resolve basic hardware, software, and network connectivity issues
• Assist with account setup, password resets, and access requests (Active Directory, email, applications)
• Document issues, resolutions, and troubleshooting steps in the ticketing system
• Escalate complex or unresolved issues to Tier 2 or specialized support teams
• Support onboarding and offboarding by setting up and collecting IT equipment
• Follow standard operating procedures and contribute to knowledge base documentation

Required Qualifications

• 0–2 years of IT support, help desk, or customer service experience
• Basic understanding of Windows and/or macOS operating systems
• Familiarity with common productivity tools (Microsoft 365, email, VPNs, printers)
• Strong communication and customer service skills
• Ability to follow troubleshooting steps and document work clearly
• Willingness to learn new technologies and processes

Preferred Qualifications (Nice to Have)

• Exposure to ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Basic knowledge of Active Directory or endpoint management tools
• CompTIA A+ or similar entry-level IT certification (or actively pursuing)
• Experience supporting users in a corporate or academic environment

Work Environment

• Fast-paced, team-oriented support environment
• Mix of desk-based troubleshooting and hands-on device support
• On-the-job training and mentorship provided

Why This Role

• Strong entry point into IT and technical support
• Opportunity to build foundational troubleshooting and customer-facing skills
• Clear growth path to Tier 2 support, systems administration, or IT specialization