Helpdesk and CAFM Coordinator

Job Summary
We are seeking a detail-oriented and proactive CAFM Operator (Arabic Speaker) to join our team. The ideal candidate will be responsible for managing and updating the Computer-Aided Facility Management (CAFM) system, ensuring accurate data entry, work order tracking, and effective coordination between maintenance teams and clients. Fluency in Arabic and English is required.

Key Responsibilities
·      Operate and maintain the CAFM system on a daily basis
·      Log, assign, and track work orders and service requests
·      Ensure accurate data entry of assets, PPM schedules, and maintenance records
·      Generate reports related to maintenance activities and system performance
·      Coordinate with maintenance teams, supervisors, and clients
·      Monitor SLA compliance and update job status accordingly
·      Maintain proper documentation and system records
·      Provide administrative support to the facilities management team

Requirements
·      Proven experience working with CAFM systems
·      Minimum 2 years of experience in facilities management or related field
·      Fluent in Arabic (spoken and written) and good command of English
·      Strong computer skills (MS Office, especially Excel)
·      Good communication and coordination skills
·      Ability to handle multiple tasks and meet deadlines