Helpdesk Operator

Job Title: Helpdesk Operator (Arabic & English)

Job Summary:
Provide first-level support to users by handling inquiries, logging issues, and ensuring timely resolution while delivering excellent customer service in Arabic and English.

Key Responsibilities:

• Respond to user requests via phone, email, or helpdesk system.
• Communicate effectively in Arabic and English.
• Log and track incidents in the ticketing system.
• Perform basic troubleshooting and resolve common issues.
• Escalate complex problems to the appropriate team.
• Follow up with users to ensure issue resolution.

Requirements:

• Fluency in Arabic and English (spoken and written).
• 1–2 years of experience in customer service,helpdesk, or IT support.
• Basic IT troubleshooting skills and familiarity with ticketing systems.
• Good communication and problem-solving skills.

Job Types: Full-time, Contract