Helpdesk Specialist

At PDS Manage is expanding and growing, we're on the hunt for an exceptional Technician to join our dynamic and growing team! If you're the kind of person who loves tackling tech challenges, thrives in a team environment, and believes in top-notch customer service, then we want to hear from you!

As a Technician with us, you'll be at the forefront of enhancing user computing experiences. Your role will involve providing remote and onsite support, solving technical woes, and ensuring our clients are delighted with the service we provide. We're looking for individuals who are not just tech-savvy but also bring energy and a willingness to dive into the latest technologies and processes.

Your responsibilities will include identifying and resolving user issues promptly while maintaining our commitment to exceptional customer service. You'll work within a structured problem-solving process, collaborate with other team members and vendors, and strive to meet established service level agreements (SLAs).

In this role, you'll get to utilize cutting-edge tools and technologies, update service requests, and liaise with both our team and external support resources to tackle complex IT challenges. We value relationship management and expect you to coordinate resources effectively to resolve intricate issues.

At PDS Manage, we believe in career growth, and we're all about promoting from within. If you demonstrate success and dedication, you'll find numerous opportunities for advancement.

But that's not all! We offer a fantastic benefits package, including health insurance, paid Flex-Time Off (Includes Vacation and Sick Leave), holidays, and training, investment / retirement plan, Profit Share Program, Employee recognition and reward system, and company ownership. Your compensation will be competitive and commensurate with your experience.

We are a Wyoming operated and owned company that believes in Employees first, we offer Company Ownership and Profit Sharing.

Join our fun and focused team where you'll have the chance to hone your skills, expand your career, and make a real impact in the tech world. Let's take the next step together!

Job Type: Full-time

Salary: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Casper, WY 82601: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person