Home Loan Training & Development Manager

• Design & implement training modules for home loan products, sourcing techniques, documentation, credit norms & compliance guidelines.
• Conduct onboarding & refresher training for new and existing sales staff, channel partners, and telecallers.
• Evaluate training needs by assessing performance gaps, market requirements, and management inputs across branches.
• Create role-specific learning paths for sales executives, relationship managers, DSAs, and branch managers.
• Prepare training content & material including presentations, handbooks, videos, product notes & process flow charts.
• Deliver classroom, virtual & field training sessions to improve selling skills, product knowledge & conversion efficiency.
• Conduct mock sales interviews & role plays to enhance objection handling, negotiation & customer communication skills.
• Measure training effectiveness using assessments, post-training performance tracking & scorecards.
• Collaborate with sales, credit, technical & legal teams to ensure accurate and updated training content.
• Track market & product changes (interest rates, schemes, policies, competition) and update teams regularly.
• Monitor and improve productivity KPIs such as lead-to-login ratio, login-to-sanction ratio & sanction-to-disbursement ratio through training interventions.
• Identify top performers & potential leaders to plan advanced training and growth pathways.
• Maintain training MIS & reports including attendance records, performance results, and skill gap analysis.
• Drive certification programs for sales staff and channel partners to standardize capability & compliance.
• Ensure consistent training delivery across branches to support business targets and reduce sourcing quality issues.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Provident Fund
• Work from home

Work Location: In person

Expected Start Date: 15/01/2026