Home Services Advocate I

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Meet or exceed productivity standards, including but not limited to AHT, calls per rep, idle time, and one-call resolution.

• Take ownership of each customer contact to efficiently and effectively resolve billing, equipment, and service issues.

• Follow troubleshooting, escalation, and dispatch procedures accurately and professionally.

• Provide accurate service and equipment information with a professional and courteous demeanor.

• Demonstrate the ability to understand and explain complex technical concepts in simple terms.

• Maintain working knowledge of internal products, services, and competitor offerings.

• Navigate personal computers, handheld devices, video components, internet platforms, and accessories.

• Enter accurate information into customer management systems and complete required documentation during the call.

• Work constructively and cooperatively with teammates and leadership.

• Research and resolve issues independently, using available tools and critical thinking skills.

• Stay adaptable to new products, applications, and operational updates.

• Meet or exceed customer satisfaction standards based on survey and quality evaluation results.

• Maintain an organized workspace, comply with dress code, and meet schedule and attendance expectations.

• Protect company assets from fraud and unnecessary risk.

• Perform additional duties as assigned by management.

This position is an exceptional introduction to customer advocacy and support for residential services, as there is plenty of room to grow and learn from outstanding individuals in the field. From Home Services Advocate you will have a perfect springboard into all areas of C Spire and develop robust career skills.

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our home services team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

• High school diploma or recognized equivalent.

• Two years of customer service or general business experience.

• Strong communication, reading, spelling, and typing skills.

• High degree of comfort with technology-based solutions and products.

We will give special consideration to candidates who have:

• Four-year college degree.

• Experience with troubleshooting or telecommunications services and equipment.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

• Competitive Compensation Package

• Blue Cross Blue Shield Health Insurance

• Tuition Assistance Programs

• Complimentary Wireless Service & Device*

• 401k Match

• Teladoc Telemedicine

• WellBeacon Wellness Program

• Paid Talent Referral Opportunities

• Tailored learning paths for every position

Physical Requirements and Working Conditions

Must be able to sit for long periods and use computer keyboard and/or mouse while viewing a computer screen. Must be willing to work a flexible schedule including Saturdays. Occasional kneeling, standing, and movement around the call center or lab are required.

• Complimentary wireless service and device available to team members in our wireless footprint.