Homeware Consultant

At Chalhoub we express the exceptional! Working as a Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

Key Responsibilities

• Represent the brand by communicating its values and philosophy thouthrough activities and interactions with customers and other team members
• Promote the Group s loyalty program (MUSE) and increase enrolment rate and new customer acquisition
• Build and maintain guest experience standards in order to build strong loyalty.
• Ensure efficient collection of customer data in adherence to the marketing team.
• Collect data on customer behaviour, top sellers, and slow movers to support business reviews.
• Maintain and understand customer purchasing patterns and behaviours, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
• Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand s different online (website, app and social media) offerings and activities and promote them to customers
• Participate in the brand s events and support with in-store marketing events and activations.
• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
• Customer Centricity
• Executing and promoting exceptional customer service and relations in stores and customer home visits
• Attend to customer needs, sales, special order and repairs.
• Support in-store customer experience.
• Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers expectations.
• Use clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
• Operational Excellence
• Prepare and process e-commerce orders fulfilment from the store within the set SLAs in terms of time and quality.
• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)
• Maintain all operating standards as per the brand s VM guidelines and SOP s.
• Provide feedback on store functionality