hospital operations manager

To oversee and manage the daily operations of the hospital, ensuring compliance with DHA/MOHAP regulations, adherence to patient safety and quality standards (including JCI principles), and delivering a premium patient experience in cosmetic and plastic surgery services.

Key Responsibilities:A. Operations & Administration

• Manage and coordinate all hospital departments including reception, nursing, surgical units, recovery rooms, and outpatient services.
• Develop and implement operational policies, procedures, and workflows.
• Monitor daily schedules for surgeries, consultations, and follow-ups to ensure efficiency.
• Oversee procurement and inventory of surgical instruments, implants, and consumables.

B. Compliance & Quality

• Ensure full compliance with DHA, MOHAP, and other regulatory requirements.
• Maintain hospital readiness for inspections and audits.
• Oversee quality management systems, including patient safety protocols and incident reporting.
• Coordinate activities related to JCI accreditation preparation, compliance, and renewal.

C. Financial & Business Management

• Work with management to set procedure pricing, discounts, and promotions.
• Monitor operational expenses and implement cost-saving measures without compromising quality.
• Analyze monthly revenue, occupancy, and surgery conversion rates.
• Support marketing campaigns and events aimed at patient acquisition and retention.

D. Patient Experience

• Supervise patient coordinators and ensure premium service standards.
• Handle VIP and sensitive patient cases with discretion and professionalism.
• Review patient feedback and manage complaint resolution processes.
• Ensure post-operative follow-up systems are in place and adhered to.

E. Staff Management

• Manage recruitment, orientation, and training of medical and non-medical staff.
• Schedule staff shifts and ensure adequate coverage in all areas.
• Conduct performance evaluations and enforce disciplinary measures when required.
• Promote continuous professional development and JCI-based training.

Key Skills & Competencies:

• Strong leadership and team management abilities.
• Deep understanding of cosmetic and plastic surgery procedures and workflows.
• Knowledge of DHA/MOHAP regulations and JCI standards.
• Excellent communication and negotiation skills.
• Problem-solving and crisis management.
• Business acumen and data-driven decision-making.

. Operations & Administration

• Oversee the smooth functioning of pre-op, operation theatre, recovery, and post-op units.
• Approve the daily surgical list and ensure proper patient preparation before surgery.
• Supervise coordination between surgeons, anesthetists, nurses, and patient coordinators.
• Ensure medical equipment maintenance schedules are followed and documented.
• Approve and monitor operational budgets, purchase requests, and supplier contracts.
• Maintain an updated emergency preparedness plan (fire, medical, disaster readiness).

B. Compliance & Quality

• Lead the internal audit process to ensure readiness for DHA/MOHAP inspections.
• Ensure correct licensing for doctors, nurses, and the facility is always valid.
• Implement infection control policies, sterilization tracking, and OT safety protocols.
• Oversee patient consent processes, ensuring legal and ethical compliance.
• Ensure medical records are complete, accurate, and stored securely.
• Align operational procedures with JCI patient safety goals (e.g., correct patient ID, surgical site verification).

C. Financial & Business Management

• Analyze profitability by procedure type and recommend adjustments.
• Approve special pricing, VIP packages, and promotional campaigns in line with strategy.
• Negotiate with suppliers for the best pricing on implants, fillers, and surgical consumables.
• Track KPIs such as bed occupancy, theatre utilization, and surgeon productivity.
• Reduce waste and operational inefficiencies without affecting patient care quality.

D. Patient Experience & Service Excellence

• Ensure consultation-to-surgery conversion rate targets are met.
• Review and resolve patient complaints promptly and professionally.
• Monitor waiting times for consultations and surgeries.
• Ensure follow-up reminders are sent to patients post-surgery for aftercare.
• Oversee patient education on post-operative care, recovery timelines, and safety.

E. Staff Management & Development

• Set clear SOPs (Standard Operating Procedures) for all operational roles.
• Organize monthly staff meetings to review performance, issues, and new policies.
• Coordinate CPD (Continuing Professional Development) sessions for clinical staff.
• Mentor and coach team leaders in different departments to improve efficiency.
• Manage staff attendance, leaves, and overtime approvals.

F. Strategic Growth

• Work with marketing to analyze market trends in cosmetic surgery and adjust offerings.
• Introduce new services or procedures in consultation with medical leadership.
• Foster collaborations with medical tourism agencies and wellness resorts.
• Represent the hospital in conferences, exhibitions, and networking events.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: From AED7,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• cosmetic/plastic surgery hospital: 1 year (Preferred)
• healthcare: 1 year (Preferred)

Language:

• arabic (Preferred)