Hospitality Manager - Work Together

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Responsibilities:

Oversee daily operations of the hospitality department to ensure efficiency and high standards of service.
Develop and implement customer service policies and procedures to enhance guest satisfaction.
Manage staff schedules and responsibilities, ensuring all shifts are adequately covered.
Coordinate with other departments, such as marketing and sales, to enhance guest experiences and promote services.
Handle guest complaints and resolve issues promptly and effectively.
Monitor inventory and order supplies as necessary to maintain service standards.
Ensure compliance with health and safety regulations.
Conduct regular training sessions and workshops for staff to maintain high levels of service.
Prepare reports on financial performance and customer feedback to strategize improvements.

Requirements:

Proven experience in hospitality management or similar role for 6-10 years.
In-depth knowledge of hospitality industry best practices and service principles.
Strong leadership and management skills.
Excellent communication and interpersonal skills.
Ability to multitask and work under pressure.
Problem-solving skills with a proactive approach to addressing issues.
Strong organizational and time management capabilities.
Familiarity with industry-related software applications.

Qualifications:

Bachelors degree in Hospitality Management, Business Administration, or a related field.
Certification in Hotel Administration (CHA) or similar credentials is a plus.
Proficient in Microsoft Office Suite and hospitality management software.
Fluent in multiple languages is an advantage.

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