Hospitality Supervisor

We are seeking an experienced and dedicated Hospitality Supervisor to leadand manage the daily operations of our facilities in prestigiousResidentialCommunity. In this role, you will play a crucial part in organising andoverseeing all activities to ensure a seamless and exceptional customerexperience. As a leader and problem solver, you will guide and support ourteam, empowering them to reach their full potential.Your responsibilities will encompass coordinating various functions,implementing efficient processes, and maintaining high-quality standardsthroughout the organisation. Excellent communication and organisationalskills are vital for effectively liaising with staff, customers, and otherstakeholders.We are looking for a candidate with a proven track record in the hospitalityindustry, a passion for delivering outstanding service, and the ability toinspire and motivate others. Join our team and contribute to creatingmemorable experiences for our guests while driving the success of ourhospitality operations.Responsibilities

• Oversee front desk operations, housekeeping, food and beverageservices and other guest-related functions.
• Developing and implementing policies, procedures and standards toenhance guest satisfaction, streamline operations and maintaincompliance with industry regulations.
• Maintaining relationships with vendors, suppliers and partners toensure quality products and services.
• Handling guest feedback and resolving complaints or issues promptlyand satisfactorily. Supervise and manage all aspects of the hospitality department,including front desk operations, reservations, guest services andhousekeeping.
• Ensure a high level of customer service by leading and motivating thehospitality team, setting performance expectations and providingongoing training and development.
• Collaborate with other departments, such as food and beverage,events and facilities, to ensure seamless coordination and delivery ofservices to guests.
• Coordinate reservations and optimise occupancy rates, maximisingrevenue and maintaining accurate booking records.
• Monitor guest feedback and satisfaction metrics, implementingimprovement initiatives based on feedback and trends.
• Conduct regular inspections to ensure cleanliness, functionality andmaintenance of guest rooms and common areas.
• Manage vendor relationships, negotiate contracts and ensure qualityand cost-effective service delivery.
• Stay updated on industry trends, best practices and emergingtechnologies in the hospitality field, continuously seekingopportunities to enhance guest experiences.
• Manage guest inquiries and concerns, coordinating reservations,optimising occupancy rates and maintaining high standards ofcleanliness and comfort throughout the hotel premises.
• Hire qualified personnel according to standards
• Ensure supplies and equipment are adequate in quantity and quality
• Handle customer complaints when necessary
• Coordinate the events with the Client.
• Assume responsibility of budgeting and monitoring expenses
• Enforce adherence to regulations and quality standards
• Ensure all records are kept properly and consistently Review and prepare reports for senior management
• Ensure a seamless and exceptional guest service and customerexperience.

• Proven experience as hospitality Supervisor.
• BA in Hospitality and Event Planning.
• Hotel Management Certificate.
• Hands-on experience in customer service or sales
• Solid understanding of hospitality procedures and best practices
• Knowledge of quality standards (e.g. ISO)
• Proficient in MS Office and relevant software (e.g. ERP)
• Excellent organizational and leadership skills
• Outstanding communication (verbal and written) and interpersonalskills
• Problem-solving aptitude
• BSc/BA in hospitality management