Host / Hostess

Position Summary

• Supports the Supervisor/ Assistant / Restaurant Manager to plan, organise and supervise the flow of restaurant seating arrangements during service to ensure the outlet provides service excellence that is consistent with the restaurant SOPs.
• To achieve and maintain service excellence and guest satisfaction.
• Works closely with FOH and BOH team.
• Is able to communicate clearly and effectively with guests and team members at all times.
• Treats all team members with respect and integrity.
• Achieves maximum revenue through effective planning, communication & seat management.
• Acts as the SPU representative and communicates effectively with guests and inquiries.

Operational Responsibilities

• To follow the instructions and direction of management and supervisors.
• Is trained to deliver an excellent standard of customer service and maintains that standard.
• Has full working knowledge of all menu items, and can describe them and clearly and suggestively, including possible variations, allergens or options.
• Can perform independently in their designated area of work.
• Engages warmly and professionally with guests and team members at all times
• Is able to handle complaints and feedback from customers in a calm and professional manner, and communicate any issues to RM or ARM.
• Schedules reservations and/or maintains waitlists.
• Keeping and maintaining communication with guests regarding reservations or waitlists.
• Communicates any known issues to managers immediately.
• Ensures that all side duties and cleaning schedules are completed as directed.
• Maintain cleanliness and hygiene of the restaurant and its environment.
• Completes own probationary and appraisal paper work as required
• Understands and can explain the Brand.
• Maintains accurate records of reservations and guest seating.
• Maintains and updates a guest database.
• Ensures that all colleagues adhere and work to correct health and hygiene standards at all times.

Qualifications

• Minimum of 1 years’ experience in hospitality
• Desirable: Diploma in Food & Beverage
• Can hold a conversation in English with confidence.
• Listens to understand and acts accordingly
• Is organized in their duties
• Have good time management skills. Reports for duty, meetings and training on time.

Job Type: Permanent